Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Genesis of Naples - Service Center

Naples, FL

4.6
153 Reviews
Call Service Center (239) 325-1999

153 Reviews of Genesis of Naples - Service Center

Sort by
March 09, 2024

Reference my 28 month old, $60,000 2022 Genesis G80 with 17,500 miles, the air conditionings blows hot air. Soonest appointment - six-plus weeks. South Florida with no air conditioning. The vehicle is us More

by Jerry D
Recommend Dealer
No
Employees Worked With
Pawel Bartnicki
Report | Print
February 15, 2024

Very professional experience, they were ready for me so no waiting, exceptional waiting area. Highly recommend More

by ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Report | Print
Feb 15, 2024 -

Genesis of Naples responded

We're glad to know you had a professional and efficient experience at Genesis of Naples. Thanks for recommending us, we appreciate it!

February 02, 2024

Customer service is amazing, service advisor takes the time to explain all in detail, I am very happy with the service. More

by R_arango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki, Michelle Leon
Report | Print
Feb 02, 2024 -

Genesis of Naples responded

We're delighted to know you had a great experience with our service advisor at Genesis of Naples. We always aim for transparency and thorough explanations! Thanks for your feedback.

January 20, 2024

Great service. Everyone was friendly and helpful. They took care of me right away. Very pleased. More

by Mswerner123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names
Report | Print
Jan 22, 2024 -

Genesis of Naples responded

Thank you for the review! We hope to see you again at Genesis of Naples. Safe travels!

December 16, 2023

Very friendly, very efficient The young man who was the representative was there to please More

by davidrogers24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
Report | Print
Dec 18, 2023 -

Genesis of Naples responded

David, thanks so much for the five-star review! We are happy to hear the Genesis of Naples team was friendly and efficient. Until next time!

December 15, 2023

Genesis of Naples Service: I dealt with JC and could not have hoped for a better technical service specialist. More

by Vermonta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC Service Dept
Report | Print
Dec 15, 2023 -

Genesis of Naples responded

We're delighted to know that JC and our team at Genesis of Naples were able to provide you with top-notch service. Thank you for your kind words!

December 13, 2023

The Naples, FL GENESIS dealer recently completed routine maintenance on my GV80. As usual, Peter and his colleagues in the service department provided a professional and impressive service experience. More

by Acmartinez56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter-service department , Michelle Leon
Report | Print
Dec 13, 2023 -

Genesis of Naples responded

We're glad to know that Peter and the rest of our service team at Genesis of Naples provided you with a top-notch experience. We appreciate your kind words about their professionalism and efficiency. Thanks for choosing us!

November 30, 2023

They have really tried to get my problems with my Genesis GV80 resolved but to date have been unsuccessful. Peter has been very accommodating but issue not resolved and vehicle has been towed into dealership More

by Rxdoc69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Report | Print
Nov 30, 2023 -

Genesis of Naples responded

I apologize for the ongoing issues you've had with your vehicle and thank you for your patience as we work towards resolving them as quickly as possible. All of us at Genesis of Naples, including Peter, are committed to getting you back on the road. If you'd like to discuss our plan of action or further options regarding vehicle replacements, please feel free to reach me using the contact I've provided below. Thank you, Joy Zellers-Rautenkranz Operations Manager (239) 325-1999 ext. 3231 genesismanager@gotamiami.com

November 16, 2023

Peter Franks understood all the repair issues needed and reviewed with me how each one was remedied after the repairs. He was professional, friendly, thorough and efficient! More

by Dotti Keagy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Report | Print
Nov 16, 2023 -

Genesis of Naples responded

Dotti, it's great to know that Peter was able to help you understand the repair process at Genesis of Naples. We're glad his professionalism and efficiency made a positive impact on your experience!

October 20, 2023

JC and the entire service department are an excellent team to their customers. It is one of the services from Genesis that would make me purchase another vehicle from this dealership , keep up the good More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC and the entire service department
Report | Print
Oct 20, 2023 -

Genesis of Naples responded

We're so glad to know that JC and our service department team at Genesis of Naples have provided you with excellent customer care. Your kind words are greatly appreciated, and we look forward to assisting you in the future!

1
...
12
13
14
...
16