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Genesis of Naples - Service Center

Naples, FL

4.6
154 Reviews
Call Service Center (239) 325-1999

154 Reviews of Genesis of Naples - Service Center

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December 05, 2024

Service was completed professionally and timely. Service technicians were very informative as to services required. More

by bob.ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel, Peter, J.C.
Report | Print
Dec 11, 2024 -

Genesis of Naples responded

We're delighted to hear that our service technicians at Genesis of Naples provided you with professional and timely assistance. Thank you for sharing your experience!

December 04, 2024

Very satisfied with work done - wait time was 2 hrs for oil change and tire rotation but it is busy season in Naples and was not surprised by wait time More

by chuckvuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Dec 11, 2024 -

Genesis of Naples responded

Thank you for your patience and understanding during the busy season at Genesis of Naples. We're glad to hear you're satisfied with the work done, and we appreciate your feedback!

November 30, 2024

Service was good. Took a little longer than I would have liked, but service very busy. More

by lk239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Dec 02, 2024 -

Genesis of Naples responded

Thank you for your feedback. We hope to have the opportunity to improve your wait time at your next visit to Genesis of Naples!

October 30, 2024

Great service and on time completion of scheduled service would recommend dealer service. Easy to do business with More

by Larrycav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Report | Print
Oct 30, 2024 -

Genesis of Naples responded

Larry, we're glad to hear you had a great experience with our team at Genesis of Naples. Thank you for recommending us and highlighting the ease of doing business here!

October 09, 2024

Service personnel are always professional and nice. Yet, it can be a bit challenging when trying to contact someone specifically, and they’re always good with complimentary services. More

by much2contain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Report | Print
Oct 09, 2024 -

Genesis of Naples responded

Thank you for sharing your feedback! We're glad to hear that our Genesis of Naples team provides professional and friendly service. We appreciate your patience and your feedback. We're always here to assist!

September 18, 2024

JC in the service department handled my service on my GV 80 without any hiccups. I was able to have the car serviced both when I wanted to and they finished the service appointment ahead of schedule. More

by shooter34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Report | Print
Sep 18, 2024 -

Genesis of Naples responded

It's great to hear that JC and the Genesis of Naples service team took such good care of your GV 80! We appreciate your feedback and are glad everything went smoothly. Thanks for choosing us!

September 18, 2024

The whole process was professional well organized and effective . I’m more than satisfied with my Genesis and the service provided! More

by artgb15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
Report | Print
Sep 18, 2024 -

artgb15 responded

Peter your company should stand proud of selecting to manage the service rendered ! You’re a true professional and made the process effortless in meeting my needs ! Hopefully your recognized as the protector and a true keeper in the Genesis organization.

Sep 18, 2024 -

Genesis of Naples responded

We are glad to hear that our Genesis of Naples team has provided excellent service. We will share your kind words with Peter. Thank you for your support!

September 18, 2024

Good sales team and very responsive service department which takes maintenance and updates to electric vehicles seriously More

by harryshiroff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Report | Print
Sep 19, 2024 -

Genesis of Naples responded

Harryshiroff, we're glad to hear that our sales team and service department at Genesis of Naples met your expectations. Thanks for the positive feedback!

August 20, 2024

We recently had our car serviced in Naples. JC was our contact person and we cannot say enough about his professionalism and outstanding customer service!!! More

by Cairo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Report | Print
Aug 21, 2024 -

Genesis of Naples responded

Thank you for sharing your experience! We're delighted to hear that JC provided exceptional service during your visit at Genesis of Naples. We appreciate the kind words and look forward to serving you again!

August 11, 2024

Excellent Service Dept. . They keep you well informed and make your visit a good experience. More

by Chrissie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawtel
Report | Print
Aug 12, 2024 -

Genesis of Naples responded

Everyone here at Genesis of Naples appreciates the positive feedback. Thank you, Chrissie!

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