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Genesis of Naples

Naples, FL

Overview
Employees
Reviews
Vehicles
4.7
274 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 274 reviews

August 01, 2023

This dealership is GREAT! I especially appreciate the fact they pick up my car , service it, and return it to me. My wife is not able to get along by herself and this is a gre More

by lamon6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
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Aug 02, 2023 -

Genesis of Naples responded

We're so glad to know that our pick-up and return service has been helpful to you! Our team at Genesis of Naples is always here to make things easier. Thanks for the positive review, we appreciate it!

July 19, 2023

Excellent service and a fair price. Conscientious staff. Easy to schedule on line. Coupons used from dealer emails. More

by tbuckcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Lopez
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Jul 19, 2023 -

Genesis of Naples responded

Thank you for the positive review! We're glad to hear that you had an excellent experience with our service team at Genesis of Naples and that scheduling online was a breeze. We appreciate your business and hope to see you again down the road!

July 18, 2023

Pleasant experience. Jason Prater was very knowledgeable and helpful. Answered all questions and made the buying experience enjoyable. I would recommend Genesis of Naples More

by Irvp1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Prater - sales
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Jul 18, 2023 -

Genesis of Naples responded

Thank you for the great review! We're glad to hear that Jason provided you with a pleasant and enjoyable buying experience. Your recommendation means a lot to us at Genesis of Naples!

June 27, 2023

AC in GV70 stopped working on 6/10/2023 First on-line appointment was 7/16/2023.....36 days Called Saturday and was told I could I could drop off on 6/12. Tech first looked at it on 6/20. Added dye to More

by Curmudgeon53
Service Price Transparency
Recommend Dealer
No
Employees Worked With
No need, the issue is not with the service writer
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Jun 27, 2023 -

Genesis of Naples responded

We apologize for the extended wait time and inconvenience you experienced with your AC repair. We understand that this is not the level of service you expected, and we would like to make it right. Please reach out to me at your earliest convenience so we can discuss this matter further and find a solution. Thank you for bringing this to our attention. - Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

June 03, 2023

Vinnie did a great job. We got a great deal and all was delivered as promised on our Genesis GV80. Would definitely recommend. More

by Deanna B.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinnie Incorvaia, Michelle Leon
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Jun 05, 2023 -

Genesis of Naples responded

Deanna, thank you so much for reviewing Vinnie and Genesis of Naples! Congratulations on your Genesis GV80!

May 19, 2023

Unfortunately, the service of this dealership has deteriorated over time. I am on my fifth Genesis and I regret buying the current one. Overpriced and service levels are abysmal. Cannot get a retu More

by VJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pawel,
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May 23, 2023 -

Genesis of Naples responded

We're sorry to hear that you're dissatisfied with your recent experience, and we take feedback like this very seriously. Please give me a call directly so we can help make things right for you. We are grateful for your loyal business and want to ensure that we are providing you with the best care going forward. Thank you. Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

May 30, 2023 -

VJM responded

As a follow up, the GM, Operations Manager and Service Manager all responded in some way. I learned through the GM of the unprecedented demand they are experiencing for both sales and service. Two dealerships in Ft. Meyers and Punta Gorda were basically put of of operations due to Hurricane Ian. That additional demand cannot be absorbed easily and have things run smoothly. They have stated they are hiring additional help which may mitigate some of the frustrations that customers are experiencing. My advice, be honest and tell the whole story, most customers will be sympathetic and understanding. Pawel will get some much needed help and avoid a nervous breakdown. Thank you for reaching out and explaining.

April 18, 2023

Gary was great! A joy to work with. Explained everything perfectly and took care of all details with our transaction More

by danogrinc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Leon
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Apr 18, 2023 -

Genesis of Naples responded

We're thrilled to hear that Gary provided excellent service during your transaction with us! Thank you for sharing your experience at our business. We appreciate your support for Genesis of Naples!

March 21, 2023

Very good service very good customer support I like the car very much the technology is amazing More

by Davidphoward1031@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Palwal
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Mar 21, 2023 -

Genesis of Naples responded

We are happy to hear from you, David! Thank you for choosing Genesis of Naples and for sharing your experience. Drive safely until we see you next!

March 15, 2023

Wonderful service. Pawel was superb!! Professional, courteous, extremely knowledgeable! The VERY best I have ever dealt with in any dealership. More

by Charleskrulak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel , Michelle Leon
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Mar 16, 2023 -

Genesis of Naples responded

Charles, it is gratifying to hear that you had such a positive experience with Pawel and the team! Thank you for choosing Genesis of Naples and for sharing your support. Drive safely!

March 04, 2023

This was the third G90 I leased or bought from Genesis of Naples. Always a good experience. Service over the past 6 years has been excellent. The salesman who handled my sale earlier this week, Rob Reilly More

by hplamberson
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Reilly and John D'Angelo
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Mar 06, 2023 -

Genesis of Naples responded

Rob and the entire Genesis of Naples team are thrilled to see your glowing review! Thank you so much for supporting Genesis of Naples and please let us know if you need anything down the line!

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