Genesis of Milwaukee - Service Center

Great experience! Always have a wonderful experience when I take my vehicle in to be serviced! I thought I would have a lot of work that needed to be done. But luckily Always have a wonderful experience when I take my vehicle in to be serviced! I thought I would have a lot of work that needed to be done. But luckily we were able to check back the records and change accordingly to only the things that were needed, as I need to be budget conscious. More

I have leased 2 cars from Boucher Hyundai Waukesha.I I have leased 2 cars from Boucher Hyundai Waukesha. I have always enjoyed their friendly sales people. They seem patient and knowledgeable. Dan C I have leased 2 cars from Boucher Hyundai Waukesha. I have always enjoyed their friendly sales people. They seem patient and knowledgeable. Dan Clikeman is a computer wizard and keeps my car "up to date" when I have programming issues. However, I am not happy with the almost cold reception you receive when you drive into their service area. The same holds true for their Chevrolet/body shop. On the last three occasions, I have been the second car in line when I drive in. The car ahead of me is empty and basically parked. On each occasion there have been people sitting at all but one of the desks. Everyone is either on the phone or working at their computer. No one looks up. No one asks why I am there. Last week one person said she would be right over, then picked up her telephone and proceeded to place another call. After sitting in my car for a while, and having a call of nature, I got out of the vehicle, leaving it parked in the reception line and went to the lounge. Still no one came out so I picked up the paper and had a cup of coffee. Finally a person came out to find me and we got on with the business at hand. It never fails to amaze me how a well run business, always spending money on advertising in an attempt to lure customers, would allow a human being to sit or stand in line waiting for someone to ask their reason for being there to just continue to be ignored while the telephones or computer screens are fully staffed. You cannot blame that on the Chinese! More

This dealership is always professional courteous and friendly. For some reason I didn’t appear on schedule tho I thought for sure it was the correct date. Nonetheless I was taken in and job completed pr friendly. For some reason I didn’t appear on schedule tho I thought for sure it was the correct date. Nonetheless I was taken in and job completed promptly while I waited I also like having cocoa as an option as not a coffee drinker and a granola bar to start the day More

Cindy as always - OUTSTANDING! . Appt was for 9:30am...I got to Boucher at 9:25am and Cindy was ready and completed the paperwork immediately. She also had noticed along with the cou Appt was for 9:30am...I got to Boucher at 9:25am and Cindy was ready and completed the paperwork immediately. She also had noticed along with the coupon I had there was an additional 10% discount. How often does that happen?...never! Thanks Cindy.. I was told the work to be done would take approx. 1 1/2hrs. The work actually took an 1hr and I was on my way. Additionally, the car was washed and vacuumed...looked great. I will use Boucher again and I will be telling my friends. Thanks Cindy More

they are always on time when I have had a appointment clean friendly environment do wish the waiting room had outside view but ok sit in car area to look out window. clean friendly environment do wish the waiting room had outside view but ok sit in car area to look out window. More

Super Fast My appt. was at 9:15am and I came in early. They were finished by 9:20am. Got a call and was on my way My appt. was at 9:15am and I came in early. They were finished by 9:20am. Got a call and was on my way More

Needed a battery, they had one, I bought it, they installed Overall it was good. While looking at the battery the tech pulled the trailer light wire off and now it won't work. Good Job. Overall it was good. While looking at the battery the tech pulled the trailer light wire off and now it won't work. Good Job. More

Service with a Smile. Alicia always takes good care of me. Being in customer service industry myself, i have high expectations and have never been let down since I purchase Alicia always takes good care of me. Being in customer service industry myself, i have high expectations and have never been let down since I purchased the car. Thank you. More

I was very pleased to be able to come into the service department with a problem that was taken care of immediately as well as several other questions regarding my new car. The time to fix the problem was department with a problem that was taken care of immediately as well as several other questions regarding my new car. The time to fix the problem was minimal and I was treated well by the service team. Miss Alicia that was there was most helpful and professional, the best I've encountered in years. More

I had a very good experience at Boucher Hyundai! Jean was very helpful and very knowledgeable!! 5 star service!!! I am very satisfied with the service very helpful and very knowledgeable!! 5 star service!!! I am very satisfied with the service More