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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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April 22, 2020

Unbelievable! I was really stunned when the engine went on my 2012 Sonata, and even more stunned when I heard it would take 4-6 weeks to get the new engine and have More

by SGARDNER75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John, Dan
Apr 28, 2020 -

Genesis of Milwaukee responded

It was our pleasure! We're happy to hear you appreciate the service Boucher prides itself on!

April 20, 2020

They damaged the driver side door handle doing recall work. Not very happy, however Randy M has been very helpful to correct the issue in a timely manner. More

by JE
Recommend Dealer
Yes
Employees Worked With
Randy M
Apr 28, 2020 -

Genesis of Milwaukee responded

We are very sorry to hear about this unfortunate situation. Thank you for giving us the opportunity to fix things and make them right. Please don't hesitate to contact us if there is anything else we can assist you with. We hope to see you again in the future!

April 20, 2020

Jean was great and very service oriented. Oil change and tire rotation first thing in the morning and was 45 min later . Thank you Jean! More

by CYNTHIAANDRAE
Recommend Dealer
Yes
Employees Worked With
Jean
Apr 28, 2020 -

Genesis of Milwaukee responded

Thank you for the excellent review! We hope you have a great day!

April 17, 2020

Vehicle was serviced and delivered as promised. Randy communicated very well through the entire process. Vehicle was clean. Delivery driver was very courteous as well. More

by SLVASATKO
Recommend Dealer
Yes
Employees Worked With
Randy
Apr 28, 2020 -

Genesis of Milwaukee responded

We are glad Randy was transparent throughout your service with us! Thanks for sharing!

April 16, 2020

This dealership has honest, friendly workers. The service is great and they don't pressure you with getting other costly service. They also have a nice waiting room. More

by DICKIEANDPAM
Recommend Dealer
Yes
Employees Worked With
Unknown
Apr 28, 2020 -

Genesis of Milwaukee responded

Thank you for the review! We are so glad we were able to make your experience a great one!

April 16, 2020

Great Service Department I had an issue with a service light in my car. I was able to get it into the shop to be serviced quickly and repaired the same day. Service departme More

by J_WICK06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris, Randy, Alicia
Apr 28, 2020 -

Genesis of Milwaukee responded

We are so glad we were able to diagnose your vehicle's issue! Thank you so much for sharing this awesome review and we hope to see you again in the future!

April 14, 2020

Excellent service,friendly & knowledgeable service advisor.Work by technician Micah Wesbey performed satisfactory and in a timely manor.Service department always accommodating & helpful.Will continue More

by TRADAWITZ
Recommend Dealer
Yes
Employees Worked With
Randy Malitz-Service Advisor
Apr 14, 2020 -

Genesis of Milwaukee responded

We are glad you had a positive experience with our Service Department!

April 08, 2020

excellent service, thoughtful. Boucher continues it's reputation for exceptional service and advice, they go out of their way to answer any questions. Even in casual conversations More

by PESTANEXSF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alice
Apr 14, 2020 -

Genesis of Milwaukee responded

This review made our day!

April 08, 2020

All went well. Except a new air filter was installed during oil change and now there’s a rattling sound that wasn’t there before. More

by dldebelak
Recommend Dealer
Yes
Employees Worked With
Jean
Apr 14, 2020 -

Genesis of Milwaukee responded

Thank you for the review! Please feel free to contact our Service Manager, John Diez, at 262-522-1000 so we can resolve that issue to your satisfaction as soon as possible. Thank you for bringing that to our attention!

April 08, 2020

Change of timing belt. Always accommodating and friendly, they have always solved any problems I came in with. All work is done in a timely way. Had my timing belt, etc. cha More

by rhaas4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Malitz
Apr 14, 2020 -

Genesis of Milwaukee responded

Thank you for sharing your kind words about our dealership!

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