Genesis of Milwaukee - Service Center

Service The oil change went as planned; in and out in an hour and a few minor things added to the list of things to do, as well. Friendly and helpful service The oil change went as planned; in and out in an hour and a few minor things added to the list of things to do, as well. Friendly and helpful service staff. More

Scott, Randy and John were awesome. Very responsive to my needs and questions. Great to work with. Will certainly do more business with Boucher Hyundai/ GenesisQ my needs and questions. Great to work with. Will certainly do more business with Boucher Hyundai/ GenesisQ More

Very disappointed in their lack of safety concerns Generally, I feel this service department is quite good and I have been very happy with their work but they completely dropped the ball in regard to t Generally, I feel this service department is quite good and I have been very happy with their work but they completely dropped the ball in regard to the pandemic. My husband and I were in on June 16, 2020 to have my car serviced (general maintenance) and I was truly appalled at how little concern was paid to health and safety in this time of the pandemic. It is one thing if the guys who are performing the service are not masked...they are not seeing customers; but I was shocked to see that not one service consultant was wearing a mask. Not one service consultant was practicing social distancing. In fact one was no more than a foot away from my face when discussing service. There was no plexiglass shield between me and the service consultant at any time. When my car was ready, no one mentioned if the steering wheel or shift had been wiped down with disinfecting wipes so I did that myself. We came in fully masked...if nothing else, that should have been a signal to the service consultants that we were concerned and I would have thought they would have picked up on our concern and put on a mask - or at least stayed a proper distance from us. I was truly upset by the lack of safety measures adhered to at this dealership. I realize the dealership is in Waukesha and Waukesha has been fighting the COVID-19 safety restrictions since the beginning and may be further ahead on their reopenings than Milwaukee is. But as a service industry, I find the lack of concern repugnant. I literally saw only one employee (I believe it was a sales person) wearing a mask. I applaud him....I am absolutely shocked that this dealership cares so little about its customers. I've been bringing my Sonata to this dealership for service since I got it...but if the pandemic is still a consideration when I next need maintenance on my car, I will have to think twice about returning. I am very disappointed. This information was also sent to the dealership. I received no response from them. More

Boucher Waukesha OUTSTANDING DEALERSHIP !! AFTER YEARS OF DEALING WITH THEM IN BOTH SALES AND SERVICE,THEY HAVE BEEN CONSISTENTLY EXCELLENT AT ALL LEVELS !! I STRONGLY OUTSTANDING DEALERSHIP !! AFTER YEARS OF DEALING WITH THEM IN BOTH SALES AND SERVICE,THEY HAVE BEEN CONSISTENTLY EXCELLENT AT ALL LEVELS !! I STRONGLY RECOMMEND THIS DEALERSHIP!! More

Service was excellent. The only part I was unhappy with was shuttle service my car was done I was scheduled to be picked up at 4pm I didn’t get picked up until 5:30p after I made several phone calls. was shuttle service my car was done I was scheduled to be picked up at 4pm I didn’t get picked up until 5:30p after I made several phone calls. More

Car Service Dan Doble is always polite, and informative when it comes what is being serviced and any issues that arise. My a.c. was not working, they found that i Dan Doble is always polite, and informative when it comes what is being serviced and any issues that arise. My a.c. was not working, they found that it was the compressor. The replaced the faulty part, and now it works! Thank you for your speedy and professional service! More

Friendly service rep, explained upcoming mileage maintenance anticipated, work done quickly & always love free car wash! Not much else to say, almost to 25 word requirement. maintenance anticipated, work done quickly & always love free car wash! Not much else to say, almost to 25 word requirement. More

I was in and out with no hassle at all. My advisor Jean was great too and advised me on what my car needed coming up was great too and advised me on what my car needed coming up More

Dan the Man Dan is AMAZING. My 2011 Sonata needed quite a bit of TLC and he went over all the info with me. I trust him...he calls when he says he will....he's Dan is AMAZING. My 2011 Sonata needed quite a bit of TLC and he went over all the info with me. I trust him...he calls when he says he will....he's straightforward an honest with his recommendations. More

Oil Change & Tire Rotation Alecia is O-U-T-S-T-A-N-D-I-N-G --- courteous, pleasant, on time and answered all my questions. My impression of this dealership is professionalism Alecia is O-U-T-S-T-A-N-D-I-N-G --- courteous, pleasant, on time and answered all my questions. My impression of this dealership is professionalism all-around! More