Genesis of Milwaukee - Service Center

Removed a screw from the tire I called in the problem and was given an immediate appointment. The repair was done quickly. this situation happened twice in two days. Not sure wh I called in the problem and was given an immediate appointment. The repair was done quickly. this situation happened twice in two days. Not sure where these screws are coming from but Boucher took care of both situations. More

VIP Service I Had used Boucher for servicing my vehicle in the past, but was more difficult for me to schedule because I live in Milwaukee, The dealership that I Had used Boucher for servicing my vehicle in the past, but was more difficult for me to schedule because I live in Milwaukee, The dealership that was closer to me, always made me feel like they were doing me a favor to work on my vehicle. There pricing was also noticeably higher. They said they would match service pricing by others, but when the time came to total the bill always higher with lame excuses. That's what made me say I'm finished with you. I will be with Boucher for the rest of my service needs. The drive is worth it! More

great I was very happy with the service department. I have been using their service for about 10 years. I also have purchased 4 cars and have been happy w I was very happy with the service department. I have been using their service for about 10 years. I also have purchased 4 cars and have been happy with the cars and the service. More

Clean pleasant waiting room curtious employees very helpful and persistent in figuring out the problem with the car will return for any future work needed helpful and persistent in figuring out the problem with the car will return for any future work needed More

Great I requested for Antenna and break light replacement. It was done neatly and quickly. I was welcomed by Sales representative "Doble", very nice guy. Th I requested for Antenna and break light replacement. It was done neatly and quickly. I was welcomed by Sales representative "Doble", very nice guy. They also provided me with shuttle services, to and fro. More

Staff is friendly and courteous. They kept me updated on the progress of the work being done. The manager, Dan, even took time out of his day to pick me up in Oconomowoc because the courtesy vehicle went ho the progress of the work being done. The manager, Dan, even took time out of his day to pick me up in Oconomowoc because the courtesy vehicle went home for the day. More

Fast service, had to schedule out a few weeks but expected with COVID taken care of immediately upon arrival A one service would recommend and will schedule again expected with COVID taken care of immediately upon arrival A one service would recommend and will schedule again More

Good Service All of the personnel on site were busy,but took the time to say "Hello" or nod. I felt that my visit was going to be appreciated, and from past experi All of the personnel on site were busy,but took the time to say "Hello" or nod. I felt that my visit was going to be appreciated, and from past experience, my car would be carefully serviced. More

I arrived 5 minutes early and parked in front of half open service door. I know multiple people saw me but not one person acknowledged my presence. I finally beeped after my appointment time and they open service door. I know multiple people saw me but not one person acknowledged my presence. I finally beeped after my appointment time and they finally let me in. My service agent was not at his desk so someone else started the process. I clearly stated to NOT wash my car. When I picked up my keys the receptionist did not tell me if any work was completed so I am still not sure if the warranty work was completed. She gave me my keys and I went to look for my car. It was not in front or on the sides. No one asked me if I needed help so I walked to the service desk and my car was in the back. He brought it to the front and it was washed- which I didn’t want done as my husband just detailed the car. I do not believe that the person that brought my car around cleaned his handprints off the interior which during the pandemic should have been completed. I won’t come back for service and will not buy another car from Boucher. More

Had an appointment for oil change and tire rotation . It took 1 hour 30 minutes My service agent was pleasant and explained my service clearly. I would have changed the filter if someone had told me it wa took 1 hour 30 minutes My service agent was pleasant and explained my service clearly. I would have changed the filter if someone had told me it was in the yellow. More