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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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September 09, 2020

The service was quick and check-in and out were quick and friendly as well. However, there is a mask mandate for all inside public spaces and there were 3-4 people in the same small waiting space as I was an More

by LALBERTI117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember
Sep 14, 2020 -

Genesis of Milwaukee responded

We appreciate your feedback. At Boucher, we’re continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic. Throughout all Boucher locations, both face masks and gloves are available to all guests upon entering. We are doing everything we can to enforce the state mask mandate but per CDC, wearing a mask may not be possible in every situation for some people. That is why we are taking extra precautionary measures including floor signage in place to ensure proper social distancing and wiping commonly touched surfaces multiple times per day. Please feel free to contact our General Manager, Jim Tessmer, at 262-522-1000 with any further questions or concerns

September 08, 2020

Excellent Customer Service, and good mechanical work. Worked with me and the Warranty Division to get items covered under the warranty. Friendly service and good prices More

by skircher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Sep 09, 2020 -

Genesis of Milwaukee responded

Thank you for the review!

September 04, 2020

Excellent service and customer service,work was done properly and the price was also good and I also get a senior discounts , the car was washed at the end of the service,will come back again.Thank you. More

by FRUNZAHOUSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan
Sep 09, 2020 -

Genesis of Milwaukee responded

Thank you for sharing!

September 04, 2020

Have been working with this dealership for many years for service. Randy is just an excellent service advisor. They are always flexible with scheduling and their work is dependable. More

by JTLUTZ1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Malitz
Sep 09, 2020 -

Genesis of Milwaukee responded

Thank you for your continued business and loyalty with us!

September 02, 2020

As always, I received great service from Boucher Hyundai. It has always been a positive experience working with both your sales and service departments. Your personnel has always been very congenial to wor More

by BKP629
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey
Sep 09, 2020 -

Genesis of Milwaukee responded

We really appreciate this amazing review! Thank you!

September 01, 2020

Wonderful experience when you go to Boucher for any of your vehicles needs, I will not go anywhere else for repairs these people in service ROCK! More

by colombianfabio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Dan Jean
Sep 09, 2020 -

Genesis of Milwaukee responded

Thank you for this wonderful review!

September 01, 2020

The service team at Boucher did a rock solid job on the front end work. Went above and beyond to make me happy! Thanks TEAM! More

by 2TOMRAI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John D
Sep 09, 2020 -

Genesis of Milwaukee responded

Thanks for the positive review!

August 31, 2020

As usual, your service is excellent. Everyone is respectful. Randy Malitz was very helpful. Your whole service department has always been the best. You could teach other companies. More

by JUDYSHERBINOW
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Malitz
Sep 09, 2020 -

Genesis of Milwaukee responded

We are thrilled you enjoy the work performed by our Service Department, Judy!

August 28, 2020

Usually happy with your service. My car was not entirely ready at pick up. VERY disappointed in the Corona protocol. My car was NOT disinfected at pick up as I was assured it would be and the use of masks More

by thisisme
Recommend Dealer
No
Employees Worked With
No names.
Sep 09, 2020 -

Genesis of Milwaukee responded

Thank you for taking the time to leave this review and bringing this to our attention. We would like to contact you directly about the situation you are describing, but we are unable to find your name in our system. When you have the opportunity, please reach out to our General Manager, Jim Tessmer, at 262-522-1000 so we can discuss this review further with you. We look forward to our future conversation.

August 27, 2020

Overall always a great experience from the leasing /purchasing to the service. I would refer them and have done so to friends and family. Thank you Boucher! More

by ljohnston10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joey Molus and Jean Sommers
Sep 09, 2020 -

Genesis of Milwaukee responded

Thank you for the awesome review and recommendation!

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