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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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December 02, 2020

I remain extremely happy with the professional service staff. Randy listens and explains everything in non technical easy to understand terms. The best ever. Boucher remains my go to business for new ca More

by parkysat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy M and John D
Dec 16, 2020 -

Genesis of Milwaukee responded

Your business and referrals mean the world to us! Thank you!

November 30, 2020

I scheduled routine service and it was completed on time and at a low cost. The technician was helpful and informative on the service and the timing. More

by ERIC.ZIMMERMAN05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean
Dec 01, 2020 -

Genesis of Milwaukee responded

Thanks for the positive review, Eric!

November 26, 2020

Thanks to Dan and Allen for helping with my flat tire! They were very helpful and were able to quickly get a new tire for me! More

by KRISTA.DOBLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan, Allen
Dec 01, 2020 -

Genesis of Milwaukee responded

It was our pleasure, Krista! We hope to see you again in the future!

November 25, 2020

I dropped my car off overnight. It was serviced quickly and was ready ahead of time. Looking forward to the expansion and the Genesis dealership More

by JMOORE59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not recall their name
Dec 01, 2020 -

Genesis of Milwaukee responded

Thanks for sharing!

November 24, 2020

I've only been to the dealership one other time. Thls was my first service visit. Everything went well. A little mix up with the invoice as my oil changes are free and the recall was being paid by Hyundai. H More

by ITSONLYMEE4@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't no the name of service personnel
Nov 30, 2020 -

Genesis of Milwaukee responded

We apologize for the miscommunication. We are glad we were able to correct the oil change and warranty charge. Please let us know if there is anything else we can do for you moving forward.

November 23, 2020

Sign in process was fast. Wait time until my service was completed was 42 mins. That is ok. The only thing I didn’t like is that not all employees wear masks. More

by TENAALERIC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean
Dec 16, 2020 -

Genesis of Milwaukee responded

Thank you for your feedback. Please reach out to our General Manager, Jim Tessmer, at 262-522-1000 to discuss this situation further. We hope to hear from you soon.

November 21, 2020

Boucher figured out the problem with my Kona and quickly fixed it. The car has been amazing for the two years I’ve owned it and Boucher has done all the maintenance More

by Midwesternmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
Nov 23, 2020 -

Genesis of Milwaukee responded

Thank you for the positive review!

November 19, 2020

The service visit was very efficient and on time and all my service needs were met except for one thing. And this is perhaps more of a design problem. The seat warmers were virtually unrepairable for an ec More

by DUANE_HANSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Doble
Nov 20, 2020 -

Genesis of Milwaukee responded

Duane - thank you for the review and feedback. If you would like to discuss anything further, please reach out to our Service Manager, John Diez, at 262-522-1000.

November 19, 2020

Jean Sommers was very welcoming plus also being very helpful. The oil change was completed in a timely manner. Also, Jean explained that the service department was very busy and couldn't connect my new More

by TNFMITCH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Baker
Nov 20, 2020 -

Genesis of Milwaukee responded

Thank you for sharing your positive service experience with us!

November 19, 2020

The service performed on my vehicle was satisfactory. The young lady who worked with me was very helpful and quite knowledgeable. Everything was done that I asked for More

by rchallsr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
Nov 20, 2020 -

Genesis of Milwaukee responded

Thank you for sharing!

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