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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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December 11, 2020

Everything was clean and sanitized. Signs was posted to let you know. Staff was very friendly and helpful. Wait was not long. The car was washed when I received it back. Excellent job. More

by MYRTLEMORRIS46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Do not know names
Dec 16, 2020 -

Genesis of Milwaukee responded

We are thrilled you had a safe and clean visit with us!

December 11, 2020

Randy was very nice and accommodating. He was knowledgeable, friendly and answered all of my questions. I will definitely bring my car back to Boucher Hyundai. More

by kellyki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Dec 16, 2020 -

Genesis of Milwaukee responded

We look forward to seeing you again in the future!

December 10, 2020

Chris did a great job of communicating with me about my vehicle. Service appointment was accurate and on time. I was very pleased. It was a very nice touch to get a loaner vehicle so that the appointment d More

by KROTHSCHADL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brunn
Dec 16, 2020 -

Genesis of Milwaukee responded

Thank you for the 5-star review!

December 10, 2020

Good experience with most of the service department! There was miscommunication at first and then resolved fast. However, there was one female in the service department that was OVERLY rude! Will not w More

by LETHLEAN03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob, Dan, Dan
Dec 16, 2020 -

Genesis of Milwaukee responded

Thank you for sharing your feedback. When you have the opportunity, please reach out to our Service Manager, John Diez, at 262-522-1000 so we can further inquire about your negative interaction. We hope to hear from you soon.

December 09, 2020

Everyone was great to work with. Can’t wait to see you all in the future! Happy happy happy happy happy happy happy happy happy More

by C.DOLAN829
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Dec 16, 2020 -

Genesis of Milwaukee responded

Thank you for the awesome review!

December 08, 2020

Needed a new transmission. Hyundai wouldn't cover anything. Took a long time to get my car back, but they did provide me a loaner at no charge, which was nice. When I went to pick it up, my battery w More

by nothanks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
service
Dec 14, 2020 -

Genesis of Milwaukee responded

We are very disappointed to hear you had a negative experience with us. Unfortunately, we are unable to find your name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, John Diaz, at 262-522-1000.

December 08, 2020

I really appreciate the "go the extra mile" service that I received. My vehicle was picked up in my driveway, serviced and delivered back to me in just a few hours. It really accommodated my schedule. More

by PBOWERMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Clikeman
Dec 16, 2020 -

Genesis of Milwaukee responded

Thank you for sharing!

December 04, 2020

Only saw 2 employees with masks on, at this point in the pandemic with hospitals full it is so irresponsible. I will not be back. More

by ANTHOMMESEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeanne
Dec 14, 2020 -

Genesis of Milwaukee responded

We appreciate you taking the time to leave this feedback and review. At your earliest convenience, please reach out to our General Manager, Jim Tessmer, 262-522-1000 so we can discuss your specific situation further.

December 04, 2020

Awesome service, was done same afternoon, been using them for all my service and new car needs. Jean is the Best, she helped me change my appointment and narrow in on the service. More

by KURT15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Dec 16, 2020 -

Genesis of Milwaukee responded

We are glad you had a good experience with us, Kurt!

December 03, 2020

Dan was very good at getting done what I needed and what we agreed upon. Done on time and right as far as I can tell. More

by GREGSCHULZ43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble in service.
Dec 16, 2020 -

Genesis of Milwaukee responded

Thank you for the review, Greg!

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