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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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January 05, 2021

I was very pleased with the service I received. Thank you very much for your great service. My car was taken in on time and my waiting time for completion was minimal. More

by psorenson123
Recommend Dealer
Yes
Employees Worked With
unsure of her name at service desk
Jan 06, 2021 -

Genesis of Milwaukee responded

Thank you for sharing!

January 05, 2021

Have had successively worse experiences each time I return here which is a shame. After the treatment of this last time I do no know if I will be returning. The tire that I asked them to fix due to a More

by t_bankes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
Jan 06, 2021 -

Genesis of Milwaukee responded

We are very sorry you have had continuous negative service experiences with us. At your earliest convenience, please reach out to our Service Manager, John Diez, at 262-522-1000 so we can discuss this further with you.

January 03, 2021

Honestly everything was great. The people were extremely nice / insightful and I really appreciate how I was treated like a priority. I got a good deal on my vehicle and I absolutely love it. They were ver More

by SCHIESSK2516
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob S. and Rafael
Jan 06, 2021 -

Genesis of Milwaukee responded

Thank you for the positive review! We are glad you enjoyed your experience with us.

January 02, 2021

Excellent work and great customer service. Chris was very accomodating, personable and professional. He was honest in what work was needed and expected time frame, and kept us updated. The mechanic did a gre More

by KNem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brunn
Jan 06, 2021 -

Genesis of Milwaukee responded

We are happy to hear you enjoyed working with Chris while getting your vehicle serviced with us. Thank you for your continued business and loyalty!

January 01, 2021

They did the job well. Nelson was a good service consultant. He was the only one who was wearing a mask the entire time, however. I was very disappointed and frustrated with the other employees, e More

by EKD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
Mar 01, 2021 -

Genesis of Milwaukee responded

We are very disappointed to hear about the situation you are describing. Please reach out to our General Manager, Jim Tessmer, at 262-522-1000 so we can discuss this further with you. Thank you for bringing this to our attention.

December 30, 2020

Nelson was friendly and efficient. The work was done quickly and correctly. I appreciated the car wash. I will come back here for future service. More

by rpbehm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson
Jan 06, 2021 -

Genesis of Milwaukee responded

Thanks for the review!

December 30, 2020

Service was outstanding. Great customer service. Very friendly staff. They always done a great job along with washing my car. Never an issue or problem. More

by KVNHART1212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Jan 06, 2021 -

Genesis of Milwaukee responded

Thanks for the 5-star review!

December 26, 2020

great service as always, from the person taking the call to the technician to the shuttle drive, everyone is friendly and delivers great customer service More

by CDSCHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad, Keith (shuttle)
Jan 06, 2021 -

Genesis of Milwaukee responded

Thank you for sharing!

December 26, 2020

Outstanding customer service with a smile. Great flexibility. Prompt service. Lived up to commitments. Great communication throughout the process. I would choose these guys anytime. More

by TGROLOFF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Jan 06, 2021 -

Genesis of Milwaukee responded

Thank you for the kind review!

December 24, 2020

Service was good but got bad news that my airbag on passenger side doesent work and its not covered under warrenty so if you guys dont care about safety why should I. It costs more than my car is worth More

by CDAISY820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 06, 2021 -

Genesis of Milwaukee responded

Thank you for bringing this to our attention. Unfortunately, we are unable to find your full name in our system to contact you directly. Please reach out to our Service Manager, John Diez, at 262-522-1000 so we can discuss this further with you.

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