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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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February 17, 2021

Brandon, Service Associate helped me out tremendously with my vehicle situation. I brought vehicle in to have check engine light and code checked. Thankfully my parts were covered under my extended power More

by DEBBIEPERETTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon - Service / John Diez - Service Mgr
Feb 26, 2021 -

Genesis of Milwaukee responded

We are thrilled to hear Brandon going the extra mile for you, Debbie!

February 17, 2021

Great service ! Very timely process. Nice very knowledgeable staff I was able to drop my car off the night before which was very convenient. Overall very pleasant experience. More

by DEBBIE33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
Feb 26, 2021 -

Genesis of Milwaukee responded

Thank you for sharing, Debbie!

February 17, 2021

There for first oil change on new car and scratch repair from original delivery. Great service. They were ready at scheduled time. Scratch repaired quickly. Very nice waiting area. And, a big thank you for More

by Peterlj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fawn in Sales. Do not know service men’s names but the young man that greeted me was very polite and helpful.
Feb 26, 2021 -

Genesis of Milwaukee responded

Peter - thank you for sharing! We are glad you had a positive visit with us.

February 17, 2021

Great service, timely appt, polite employees, easily acknowledged my warranty package for covered and discounted services, clean waiting area, snacks, polite cashier, many available appts. More

by VUCROBIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean
Feb 26, 2021 -

Genesis of Milwaukee responded

Thank you for the positive review!

February 15, 2021

I went in for routine service and everyone was very pleasant. I waited while they did the service and was out in less than an hour. More

by WEBB0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Feb 26, 2021 -

Genesis of Milwaukee responded

Thanks for sharing!

February 15, 2021

My older Hyundai broke down and was in for a costly repair. I asked my service rep if there was anyway that we could reduce the price, and he said he'd talk to the service tech. It wound up that the br More

by HO11YWOOD885
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
Feb 26, 2021 -

Genesis of Milwaukee responded

We are thrilled we were able to go the extra mile for you!

February 13, 2021

Came in for tires. During the install, an inspection was performed. Brandon advised me of the issues and guided me to the most important ones to fix within my budget. More

by AZILIUS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Riemer
Feb 26, 2021 -

Genesis of Milwaukee responded

Thank you for sharing!

February 12, 2021

Serviced our vehicle fast and set up a rental for my wife even though it was past closing time. Courteous and professional! Also answered all our questions and returned our calls. 👍🏾 More

by TAUSTIN11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan and Neil
Feb 26, 2021 -

Genesis of Milwaukee responded

We appreciate your review!

February 10, 2021

I felt like I was being scolded for coming in for service. Nobody welcomed me, nobody explained what needed to be done and most of all, nobody thanked me for coming in when they were done. More

by JW
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I do not know, they did not introduce themselves
Feb 26, 2021 -

Genesis of Milwaukee responded

JW - unfortunately we have no way of looking you up in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, John Diez, at 262-522-1000 so we can discuss this situation further with you. We hope to hear from you soon and thank you for bringing this to our attention.

February 09, 2021

First class!! Everyone was professional and treated my car in the same fashion. It is certainly a major plus to have your car picked up especially when I am so busy. More

by TMATHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis and Ron
Feb 26, 2021 -

Genesis of Milwaukee responded

Thank you for the review!

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