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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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July 18, 2022

Jean Sommers was excellent to work with! Very professional & friendly, and the service was done in the timeframe that was planned. Thank you, Jean! More

by mlundin420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Sommers
Aug 16, 2022 -

Genesis of Milwaukee responded

Thanks for the awesome review!

July 15, 2022

Seat position was moved from where it was when the vehicle was dropped off. There should not be a reason to do so for this type of service. More

by BEZI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
Aug 16, 2022 -

Genesis of Milwaukee responded

Thank you for your review! We’ll make note of your feedback for future services!

July 12, 2022

Had set up an appointment to have a recalled part replaced. I was told the part was available but that they would not be able to fix it until the next month. The day before the appointment I received More

by BCOX6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Tessmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 09, 2022

Friendly and customer focused. The service department was very accommodating to GE me ready for an upcoming road trip. They bend over backwards to get things done. More

by JAYTHEKAZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Genesis of Milwaukee responded

We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote!

July 07, 2022

Very Professional. Service was performed as agreed to. No hard sell, no pressure, Clean and accommodating. More

by KOFSKYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Genesis of Milwaukee responded

Thanks for the five-star rating! We value our customers and hope to see you again in the future!

July 07, 2022

My while you wait “The works” oil change should have taken an hour but ended up taking over two. The service advisor owned it right away and before I said anything, apologized and offered the next one f More

by MINOUYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Genesis of Milwaukee responded

Thank you for this thoughtful and detailed review! This is incredibly helpful.

July 01, 2022

Extremely helpful and efficient, got me in and out with all the guidance I needed. More

by NICKASSENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Genesis of Milwaukee responded

Thank you for sharing your review with us and the community!

June 30, 2022

Was told oil change takes a hour which I believe is to long. I ended up waiting two hour for my oil change. More

by SEEBRUCHCHRIS
Recommend Dealer
No
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2022

The car dealership did a very good job changing my oil. The work was done in a timely manner. More

by PeterG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean
Aug 16, 2022 -

Genesis of Milwaukee responded

Thank you for the exceptional review!

June 27, 2022

We had an excellent experience with Boucher Hyundai. Kayla was always in communication with me through phone and email. She was kind and respectful and very considerate. More

by Sarah Reuille
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Tover
Aug 16, 2022 -

Genesis of Milwaukee responded

We are glad to hear you had a positive experience at our dealership!

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