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1,074 Reviews of Genesis of Milwaukee - Service Center
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July 27, 2021
I made an appointment for the oil change and have my brakes checked in case they needed to be replaced at the time of the appointment they told me it would be no problem if the pads needed to be replace brakes checked in case they needed to be replaced at the time of the appointment they told me it would be no problem if the pads needed to be replaced They could do that. Received a call saying that they did need to replace but they couldn’t do it at the time of service. Called back to make that appointment two times left messages with service department no call back yet. Very on satisfied More
by JRLORD1964
Verified CustomerEmployees Worked With
Unknown
July 22, 2021
We appreciated the quick service that Boucher preformed on our Santa Fe, but I have a couple of concerns. There was no oil change sticker on the windshield, there is no readings or check marks on their ins on our Santa Fe, but I have a couple of concerns. There was no oil change sticker on the windshield, there is no readings or check marks on their inspection form, and I had requested to have the tires rebalanced. There is no mention on the invoice if the tires was rebalanced. More
by DBZBELL
Employees Worked With
Dan Doble
July 21, 2021
In and out in 40 minuntes when I showed up 30 minutes early for my scheduled appointment. Fixed some minor issues from previous visit, Great work! early for my scheduled appointment. Fixed some minor issues from previous visit, Great work! More
by Pgclark59
Employees Worked With
Jean Sommers
July 21, 2021
Have done business with Boucher for almost 7 years. Have enjoyed their professionalism and fairness. Will continue to use them in the future when the need may arise. Have enjoyed their professionalism and fairness. Will continue to use them in the future when the need may arise. More
by BANDJBENS
Employees Worked With
don't remember
July 21, 2021
Had to bring my car in 3 times to get the BlueLink service fixed. After the 3rd time I was informed that it was fixed. A day later I had to inform them that it was NOT fixed and still did not work service fixed. After the 3rd time I was informed that it was fixed. A day later I had to inform them that it was NOT fixed and still did not work More
by DBCHRIS
Employees Worked With
Brandon
July 21, 2021
The customer service I recieved from Brandon was average. He did not keep me informed and things got messed up when he went on vacation. John Diaz was WONDERFUL!! Best customer service ever. Kept us updated He did not keep me informed and things got messed up when he went on vacation. John Diaz was WONDERFUL!! Best customer service ever. Kept us updated and informed. More
by RORYANDJENN
Employees Worked With
Brandon and John Diaz
July 21, 2021
Top of the line customer service. They completed the service on time, and explained what they could not do, and why, at the present time. service on time, and explained what they could not do, and why, at the present time. More
by gfyock54
Employees Worked With
Mallory Rusch, Aleexander Hanson
July 19, 2021
My back window was busted out due to being stolen and when I picked it up the inside wasn't even vacuumed good. Glass on seats in back still were my kid and dog sit. Also my insurance agent said it would when I picked it up the inside wasn't even vacuumed good. Glass on seats in back still were my kid and dog sit. Also my insurance agent said it would be detailed since he payed for it to be done and was still dirty from it being stolen and only big pieces of glass were picked up. Then called and told me it was ready 3 days before you even got it done because you forgot that my windshield was bought for and didn't get it till I said something and had to wait more days without a vehicle. Glass was still in door and still is when I close door. Little pieces every time I open and close it. I believe it was rushed and when I asked about who was in charge of my car not being cleaned I was rudely answered by like 2 sales men and said aint our problem its service but they were closed since I picked it up at 545pm. Very disappointed on how I was treated after my car was stolen due to a bad design by your company. So felt like crap because car was stolen and out of vehicle for a while and then insurance man called and told me what was all going to be paid for and done but it was just fixed and felt like it was a bother having it there so rushed the job. I have also never been talked to like that at a professional dealership before and I just said forget this and walked out. Just being absolutely honest. People in service were friendly over phone and when I first dropped my car off but everything else was a disappointed and disaster. Thank you for asking how it went and letting me explain More
by JBRZONKALA1984
Employees Worked With
Not sure the names of the sales men that were just rude
