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Genesis of Milwaukee - Service Center

Waukesha, WI

not yet
rated
1,074 Reviews
Call Service Center (262) 254-7372

1,074 Reviews of Genesis of Milwaukee - Service Center

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August 04, 2022

Very helpful and Courteous. Answered questions. Followed up and made sure I was satisfied and happy. More

by TUSHAR673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2022 -

Genesis of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 28, 2022

Thr person who assisted me was pushy to get additional work done instead of respecting my initial answer. More

by ANTOINE DUCKWORTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember the women's name, but it wasn't Jim Tessmer
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Jul 30, 2022 -

Genesis of Milwaukee responded

We're sorry to hear this, Antoine. We'd like to discuss your visit in greater detail. Please reach out to us at your convenience.

July 27, 2022

I was in for service and I probably only had time for my cup of coffee and a little relaxation before they were done. Everyone is always very professional there. More

by JAE.HARTNELL1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean in service
Report | Print
Jul 28, 2022 -

Genesis of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Genesis of Waukesha, we look forward to having you as one of our valued customers for many more years to come!

July 26, 2022

I drove from Cedarburg for a scheduled appointment to get a replacement key and programming of key. Checked in only to find out the key wasn't ordered or in stock. Need to come back again when in stock. I More

by TODDR5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta
Report | Print
Jul 27, 2022 -

Genesis of Milwaukee responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 26, 2022

Always professional, always makes you feel at ease. They have a good sense of humor too. More

by ritaleemac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Report | Print
Jul 27, 2022 -

Genesis of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 22, 2022

I had to change my seat back to comfortable - not sure why they had to adjust all my seat settings. Also had to reset my oil change indicator. They did not provide a new reminder sticker. More

by dscnhirsch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of name
Report | Print
Aug 16, 2022 -

Genesis of Milwaukee responded

Thank you for your review! We’ll make note of your feedback for future services!

July 21, 2022

The waiting room is clean and quiet. Service was quick and painless. Appointment was made easily. More

by miltonj.henn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Report | Print
Aug 16, 2022 -

Genesis of Milwaukee responded

We love to hear about happy customers like you, Milton!

July 20, 2022

I just had knee surgery so they said they’d pick up the vehicle which is only a few months old and still under warranty. They never came, despite multiple calls to them and their promise that they’d be “ri More

by HEINEMANNPHD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Tessmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 20, 2022

Bought a pre certificates Hyundai vehicle 2020 inJuly. Had it for 2 weeks- serviced 2 times already. Think twice before buying from Boucher. Cost of services under warrant but zero compensation or apolog More

by NEENIE1MURPHY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Tessmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 19, 2022

Very attentive to detail and responsive to our concerns! We have had some oil issues, and you have done everything you can to help us track it down and fix it! More

by RJKNIPPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2022 -

Genesis of Milwaukee responded

We are glad we could help you out!

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