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1,074 Reviews of Genesis of Milwaukee - Service Center
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Verified Customer
September 16, 2021
Waited around 15 to 20 minutes when my car was done to check out then waited another 5 minutes to pay at the counter she was busy answering calls check out then waited another 5 minutes to pay at the counter she was busy answering calls More
by JBECKER66@centutylink.net
Employees Worked With
Service Dept
September 15, 2021
We submitted a review to you on 8/26/21 and it was never posted on 9/10/21 to allow the dealer time to resolved our A/C issue and you never inquired with us if they told you otherwise. If so you didn’t liv posted on 9/10/21 to allow the dealer time to resolved our A/C issue and you never inquired with us if they told you otherwise. If so you didn’t live up to your own policy. More
by ARTFOSS
Employees Worked With
September 10, 2021
Waited too long for shuttle - should have two drivers. Thought it was a bit pricey for brakes and an oil change. Jean Sommers was awesome. Some of the finest customer service I have ever received. Thought it was a bit pricey for brakes and an oil change. Jean Sommers was awesome. Some of the finest customer service I have ever received. More
by MJPRINDL
September 09, 2021
Great service as usual, very prompt and kept me updated throughout the service, clean waiting room with refreshments plus the free car wash is always nice. throughout the service, clean waiting room with refreshments plus the free car wash is always nice. More
by ktvan0
Employees Worked With
Jean Sommers
September 09, 2021
As always great service at Boucher Hyundai. car was done sooner then quoted time, washed and ready to go. Wouldn't go anywhere else for service on our Hyundai's sooner then quoted time, washed and ready to go. Wouldn't go anywhere else for service on our Hyundai's More
by mikem
Employees Worked With
September 08, 2021
I brought my car in for a recall. Service team was excellent. Staff was helpful and courteous! It was easy to make an appointment the same week after getting a call about a recall. excellent. Staff was helpful and courteous! It was easy to make an appointment the same week after getting a call about a recall. More
by EANDERSON0352
September 08, 2021
Service Department still unfamiliar with Genesis brand. Received 3 different answers when asked when is the first scheduled maintenance interval. I was told on phone that 2 items that were not included at Received 3 different answers when asked when is the first scheduled maintenance interval. I was told on phone that 2 items that were not included at time of initial vehicle delivery (rear bumper appliqué & reversible cargo tray) would be provided at time of first scheduled maintenance. Neither items was provided. Also, service department was not aware of a Genesis-issued navigation update. When I told them that Genesis had issued one, they said that they would order one - and install it at the time of the next scheduled maintenance in 8-9 months. Lastly, dealership did not include a complementary car wash as other luxury brands provide. More
by LYONSFAMILY
Employees Worked With
Rob & Dan
September 04, 2021
I recently moved to Waukesha from Glendale and wanted to switch to the service department of a closer Hyundai dealer. I chose Boucher for my new service department and was not disappointed. My advisor Jean switch to the service department of a closer Hyundai dealer. I chose Boucher for my new service department and was not disappointed. My advisor Jean Sommers was helpful and courteous which was appreciated. I'll definitely be using Boucher for my cars service in the future. More
by rdschmader
Employees Worked With
Jean Sommers
