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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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October 26, 2021

Everything that I expected to be done was done and more! Excellent service technician that went over everything and pulled up my rental car for me to use for the day. Followed up with a phone call a More

by GREG@ADVANTAGEMEDIA.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2021

Since buying two new vehicles 2017 Hyundai Santa Fe and a 2020 Santa Fe from Boucher Hyundai in those respective years, the service performed was next to none. From scheduling to completion both my wife and More

by hojnackipapa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy M., Jean S. and other advisors. Plus of course Fawn D. Who was so helpful in our vehicle selections and buying experience. Thank you, Dave and Deb H.
October 22, 2021

All paperwork was ready on my arrival. Work took less time than expected. Had a great informational visit with Matt during that time. More

by spbill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan in Service 5 Stars
October 21, 2021

Service advisors were friendly, competent and courteous, service was completed 30 minutes sooner than promised More

by KENNEDY343
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy, Gena
October 20, 2021

Great service, fast service, rotated tires changed oil and filter. Will come back again soon More

by philj0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex D
October 19, 2021

Great service and people were knowledgeable to talk to! Took the car in at the earliest morning time. Went to get breakfast across the street while waiting for car to get “the works” maintenance. Car was d More

by atamzir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 19, 2021

Never washed the car or vacuumed the inside, no sticker on the window for next service, very disappointed More

by greggclark55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Adam
Oct 27, 2021 -

Genesis of Milwaukee responded

Gregg- thank you for taking the time to leave us feedback. We are happy to hear that you have since been taken care of by our Service Manager, John Diez, to fix the situation. Please do not hesitate to reach out if there is anything we can do for you!

October 19, 2021

Normally they have good service. Last time I dropped my car off for service, it sounds like they completely forgot about my car for service so I had to leave my car there overnight. It disrupted my plans a More

by KYLE.KASBOHM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
October 19, 2021

Brandon was able to get corporate to get the part needed to address my issue. I havent drove much as of yet, but in the short trips I noticed the issue (transmission jerking me around) as stopped! Now my in More

by JKOZLOWSKI1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon R
October 19, 2021

Purchased new tires from dealership. Dealer installed new tires, balanced tires, and completed front end alignment. More

by FERGY262
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Bartolotta
Oct 27, 2021 -

Genesis of Milwaukee responded

Thank you for taking the time to share such a detailed review about your recent experience with us. We are disheartened to hear that so many aspects of your visit were disappointing. We would like to take the opportunity to speak with you further to discuss your visit in depth. Please contact our Service Manager, John Diez, to discuss the matter further.

Oct 27, 2021 -

FERGY262 responded

Hi John. I reached out to you right after this occurred, before I filled out the DealerRater survey. Your response in our discussion was underwhelming. I am willing to talk again, but I don't know what you would say different from the opportunity you already had. Jeff Ferguson

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