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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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December 23, 2021

Always great service at Boucher Genesis of Waukesha! (1583 E Moreland Blvd, Waukesha, WI 53186). Jean Sommers always does a great job of keeping you informed as to what is happening with you More

by theporte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers 5 Star
Feb 11, 2022 -

Genesis of Milwaukee responded

Thank you for the 5 stars!

December 23, 2021

Very poor customer service.Rude and consistently hard to get help when needed since I bought my Santa Fe in 2014. Dan Doble is the only helpful person I have ever encountered there. More

by KAUFMAN2828
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dan Doble
Dec 30, 2021 -

Genesis of Milwaukee responded

Hello, We are terribly sorry to hear we were unable to provide service to you. Please contact our Service Manager John Diez at 262-522-1000 at your earliest convenience to discuss the matter further. We look forward to our future conversation.

December 23, 2021

Only one complaint in that I have had a lot of trouble being able to get valet service when needed. More

by gfyock54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Genesis of Milwaukee responded

Thank you for the 5 stars!

December 23, 2021

And I’ve been coming to Boucher for 19 years. Always great service. I know I’m getting my car fixed right. More

by MEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Genesis of Milwaukee responded

Thanks for the review!

December 21, 2021

Always top-notch, excellent customer service when it comes to Boucher dealerships. My experiences with Boucher Genesis have always left me walking away very happy that it was them I chose to purchase m More

by etorres79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Hanson
Feb 11, 2022 -

Genesis of Milwaukee responded

Thank you for the detailed review! We appreciate your business and look forward to seeing you again!

December 21, 2021

Terrible communication for a long term service problem. I got absolutely no information in the almost 6 months my car was in for service, unless I asked for it. Was very difficult to get updates. I realize t More

by lannelg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon Reimer
Dec 30, 2021 -

Genesis of Milwaukee responded

Thank you for taking the time to let us know about your experience. We're sorry to hear that you weren't completely satisfied with the service you received. Please contact our Service Manager John Diez at 262-522-1000 to discuss this matter further. Again, thank you for your feedback. We hope we're able to remedy this situation quickly.

Dec 30, 2021 -

lannelg responded

As I stated above, I did contact the service manager. He simply forwarded the email to the person who I was already trying to work with.

December 20, 2021

Excellent customer experience from sales to service! Everyone is friendly, helpful, and considerate! Could t ask for a better experience! More

by amumnus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanne Sommers
Feb 11, 2022 -

Genesis of Milwaukee responded

Thank you for the 5 stars!

December 20, 2021

Everything was done to my satisfaction. Boucher Hyundai doesn’t excellent job at the service department More

by STEVE.MEVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Genesis of Milwaukee responded

Thank you for the 5 stars!

December 19, 2021

The staff is always very friendly and helpful. I love the free coffee while you wait. More

by M.MANTHEY13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

Genesis of Milwaukee responded

Thank you for the 5 stars!

December 17, 2021

Dan did a great job of squeezing me in for new tires at a competitive price during a very stressful time for dealership service departments. Done right and on time More

by GREGSCHULZ43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
Feb 11, 2022 -

Genesis of Milwaukee responded

Thank you for the 5 stars!

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