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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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December 31, 2021

Jean was able to squeeze me in to fix an "oops" from the sales department from 2 months prior (Sold me the car without a wheel lock key). She was friendly, very knowledgeable, and handled everything needed More

by BCARTER0921
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean S. - She did an excellent job!
Jan 07, 2022 -

Genesis of Milwaukee responded

Thanks for the review, Thomas! We pride ourselves on going the extra mile to provide the best possible buying experience and Jean is an excellent example of that.

December 30, 2021

I should have had valet service, but it wasn't available for another 3 weeks when I would be out of town and 6 weeks after my service was due. The dealer did not have any genesis cars as loaners. Lastly, my More

by ENHARRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Tessmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Genesis of Milwaukee responded

Thank you for taking the time to let us know about your experience. We're sorry for any frustrations we have caused you. Reviews such as yours help us determine what can be worked on here at the dealership. Please contact our GM Jim Tessmer at 262-522-1000 to discuss the matter further. Again, thank you for your feedback. We hope that you will give us another chance in the future.

December 30, 2021

Did a Great Job on Fixing up my stolen Car!!! Would Highly Recommend for your car service!! More

by STEVEANDJEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Genesis of Milwaukee responded

Thanks for the review!

December 30, 2021

I always have a great experience here! Easy to get in, everyone is friendly and knows what they are doing! More

by emandella1120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Summers
Jan 07, 2022 -

Genesis of Milwaukee responded

Thanks for the review!

December 29, 2021

Excellent service for a good price. Very thorough and informative. A pleasure to deal with. More

by IASOYAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Genesis of Milwaukee responded

Thanks for the review!

December 28, 2021

Boucher is thorough, inviting, relaxed, informative and knowledgeable. Every interaction I have had with my leased vehicle from purchase to service has been amazing. I would highly recommend. More

by Overjoyed Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Genesis of Milwaukee responded

Thank you for taking the time to leave a review!

December 28, 2021

Great service even though very busy and I had no appointment. Very helpful on short notice. Willing to go the extra mile. More

by lsmiley3122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy
Dec 30, 2021 -

Genesis of Milwaukee responded

Thanks for the review!

December 28, 2021

Great service and follow up with repairs and work to be done. Very courteous and friendly interactions. More

by PNSCARGALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 30, 2021 -

Genesis of Milwaukee responded

Thank you so much!

December 26, 2021

Friendly. Answered all my questions. Car was done faster than expected. Looked to check if things were still under warranty More

by JLTEGGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Genesis of Milwaukee responded

Thanks for choosing Boucher!

December 24, 2021

Excellent experience with the team at Boucher Genesis. The team were extremely helpful and aiming to please. My saleperson, Jessica, was on top of it and personally took care of my concerns. I highly re More

by jnormanlaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Genesis of Milwaukee responded

Thanks for the review!

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