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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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January 10, 2022

Had appointment for grease, oil and tire rotation and was in and out within 40 minutes. The advisor was very professional and polite. More

by PAULADUGAN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy in service
Jan 12, 2022 -

Genesis of Milwaukee responded

Thank you for the 5 star review!

Jan 12, 2022 -

PAULADUGAN0 responded

Your welcome

January 10, 2022

No parts despite making appt 6 weeks in advance. Vehicle used for McDonalds lunch run. More

by QUEENPRANCER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex in service dept
Jan 19, 2022 -

Genesis of Milwaukee responded

Thank you for taking the time to speak with out service manager John Diez. We look forward to taking care of your repair and cleaning! Take care!

January 10, 2022

Everyone was professional, helpful, nice, and completed service in a timely manner. Waiting area is clean and nice. More

by AL.ALI.BOOTHBY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2022 -

Genesis of Milwaukee responded

Thank you for the great feedback!

January 07, 2022

Always great service! My Elantra 2021 was my 4th Hyundai from Boucher. Everyone in service has been very responsive. My salesman Alex D. Has been great. More

by philj0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Genesis of Milwaukee responded

Thanks for the review!

January 06, 2022

Always have great service and never takes longer than they estimate. Staff is very polite. More

by RSHOHLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Genesis of Milwaukee responded

Thank you!

January 06, 2022

The men are Rude and condescending to women,I will never The men are Rude and condescending to women, I will never go back there again. More

by JULIEKRAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
Jan 07, 2022 -

Genesis of Milwaukee responded

We are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to Jim Tessmer at 262-522-1000 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

January 06, 2022

service advisor was very polite and professional..explained what was going to happen and how long it would take..my car was finished exactly when she said it would be..excellent More

by smattern
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
debbie
Jan 07, 2022 -

Genesis of Milwaukee responded

Thank you for sharing!

January 05, 2022

I know that there is a waiting list to get in for an appointment.However, my brother’s sudden death necessitated a quick trip to the east coast. I called and spoke with John because I wanted to get my More

by BKP629
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 07, 2022 -

Genesis of Milwaukee responded

It's a pleasure reading your kind words. Our service team does everything they can to provide the best possible service to each customer. Please don't hesitate to contact us if there's anything at all we can help you with.

January 05, 2022

Arrived on time for oil change & tire rotation. Service rep was prompt checking me in. Service took about ½ hour. Great service (as always_! More

by SLP4668
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Jan 07, 2022 -

Genesis of Milwaukee responded

Great review, thank you!

January 02, 2022

This was my first time visiting this location and the service was excellent. I will be a returning customer. More

by kmarie369
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Jan 07, 2022 -

Genesis of Milwaukee responded

Thank you for choosing Boucher!

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