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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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April 28, 2022

Dan Doble is a legend. The man, the myth, THE legend! Go to Dan for all of your maintenance needs! More

by KRISTA.DOBLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Doble
Apr 29, 2022 -

Genesis of Milwaukee responded

Thanks for the review!!

April 27, 2022

Great service when you bring your car there. Only complaint is that when you try to call service in the afternoon, a lot of times you have to call back 3-4-5 times to get anyone to actually pic More

by JOEC05180
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Genesis of Milwaukee responded

Thank you for bringing this to our attention. We'll make our management team aware! We hope to be of service to you again!

April 27, 2022

I have taken my car to Boucher for many years due to the great service I receive. I drive 20 mins to get there for top notch Service!! More

by RAPJOELVIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
May 03, 2022 -

Genesis of Milwaukee responded

It is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

April 26, 2022

I used this dealership because of the service they did on a friends car. They found the problem and recommend additional service that needed to be done. More

by tinamc0503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hanson
Apr 26, 2022 -

Genesis of Milwaukee responded

Thank you!

April 26, 2022

I have come to this dealership for maintenance on my 2012 Genesis ever since I've purchased the car. I've had excellent work done on my vehicle and the service writers are a great crew to work with. More

by MYOUNG1711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
May 03, 2022 -

Genesis of Milwaukee responded

Thank you so much! We genuinely appreicate your business and look forward to seeing you again in the future!

April 25, 2022

Had to take my car in to have work done under warranty. It took a week to get it back, and when I picked it up and went to drive it away, the dash was only partially assembled and it was full of scratches/ More

by Sleestak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex
May 27, 2022 -

Genesis of Milwaukee responded

Thank you for your feedback. We'd like to apologize for any frustrations we have caused. Here at Boucher, we strive to provide the best customer service possible for our clients, but it sounds like on this occasion, we were far from the mark. We'd like to discuss with you what went wrong and also see how we can make it up to you. At your earliest convenience, please contact our Fixed Operations Director, Chris Hanson, at 262-549-1000. Again, thank you for your feedback.

April 25, 2022

Service Manager John Diez was excellent making sure the correct diagnosis and repairs was done on our santa fe. More

by DBZBELL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Diez
Apr 26, 2022 -

Genesis of Milwaukee responded

Thanks for the 5 stars!

April 22, 2022

what worked: fast service, competent, courteous. Not worked: specific cleaning requests not fulfilled. First service person uninterested in me as customer; second one was. Experience average service More

by JAIME9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Genesis of Milwaukee responded

We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!

April 21, 2022

I was there to have service done on my 2013 Hyundai Sonata and the service was quick and was able to get me done faster than I had anticipated. More

by anthonyk75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Genesis of Milwaukee responded

Thank you so much for the awesome review! Take care!

April 21, 2022

Always very friendly and helpful! They can always answer my questions. I enjoy coming there! More

by SPETH.KAREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean
Apr 21, 2022 -

Genesis of Milwaukee responded

Thank you! We appreciate your business, Karen!

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