Genesis of Milwaukee - Service Center

Good Guy. Good Service Nearly every time I've had my car into the dealership for service, I've worked with Randy. He's a great guy to work with; very professional; takes tim Nearly every time I've had my car into the dealership for service, I've worked with Randy. He's a great guy to work with; very professional; takes time to explain things; and really tries to listen and be helpful. I always feel that he's shooting straight with me. I've worked with one other service person in the past and I thought he was also good to work with. (Sorry, I can't remember his name.) I would come back to Boucher for service work, not necessarily for sales or to purchase parts. More

Friendly timely Service The service people were friendly and informative. They made sure I was aware of the services being provided and provided me with options regarding ad The service people were friendly and informative. They made sure I was aware of the services being provided and provided me with options regarding additional services. The entire experience was as expected and I had no delay in my appointment start or finish. More

Great Place This dealership is a great place to do business! We've had our Tucson serviced here since purchasing it. The service department staff are congenial, This dealership is a great place to do business! We've had our Tucson serviced here since purchasing it. The service department staff are congenial, efficient, and professional. Have a question? Ask a question--get an answer. There always on time and complete the work as promised. Still meet the representative who sold us our car and he still has the time to chat and answer questions regarding potential changes in our vehicle. More

OIL CHANGE I was in & out within the hour. Courtesy service. Reviewed the normal checklist of items and recommended a new battery. Had that installed during s I was in & out within the hour. Courtesy service. Reviewed the normal checklist of items and recommended a new battery. Had that installed during same visit. Very satisfied! Also had a issue corrected from my previous visit. Very happy about the results, thanks to Dan. More

Palisade Oil Chanage and Windage correction Oil change went great but had to keep car overnite to wait for part to correct windage problem on front passenger side. Got their about 10am and wasn' Oil change went great but had to keep car overnite to wait for part to correct windage problem on front passenger side. Got their about 10am and wasn't installed yet so had to wait again for phone call when it was finished a couple hours later. More

Getting the apt was a pain- left a vm and I had to call back twice to finally schedule my oil & filter. They are extremely busy so you need to schedule an apt in advance —a month out! The overall apt once back twice to finally schedule my oil & filter. They are extremely busy so you need to schedule an apt in advance —a month out! The overall apt once I was there went smoothly, about an hour wait and customer service was good. More

As ALWAYS, your service was superb! Ed was very helpful. He greeted me with a smile, was very helpful and explained how I could use coupons to get the best savings. My experience with Boucher has been He greeted me with a smile, was very helpful and explained how I could use coupons to get the best savings. My experience with Boucher has been top notch, from buying three cars from Chris Baker to all the service people I have dealt with down through the years. More

Great customer service I took my car in for the "Works" package. The service rep who checked me in mentioned it would be about 1 1/2 hours for completion. My car was ready I took my car in for the "Works" package. The service rep who checked me in mentioned it would be about 1 1/2 hours for completion. My car was ready within that timeframe. The waiting room is well stocked with drinks and treats, such as granola bars, fruit and popcorn. I will definitely return. More

Difficulty scheduling service, lack of knowledge Extreme difficulty scheduling service. Phone line busy/not answered and unable to reach via BlueLiink. Imagine that! BlueLink could not reach servi Extreme difficulty scheduling service. Phone line busy/not answered and unable to reach via BlueLiink. Imagine that! BlueLink could not reach service department! In service department I was asked to electronically sign forms that I was unable to review. It was not until the paper version was presented to me at time of payment was I able to determine that the licence plate on my car was incorrectly noted. Neither sales or service staff could answer my question regarding down hill descent option on my Hyundai. Neither staff member offered to find the information I requested. Lack of offer to find the information was more disappointing than lack of knowledge." The free car wash is a joke. The wheels were not cleaned and "highway bug kill" remained on the front of the car. Upper management needs to be more aware of these issues. More

We've purchased 3 vehicles from Boucher Hyundai. All of our service is done here. Our 2010 Elantra is still going strong at almost 300k miles. Dan does an outstanding job! our service is done here. Our 2010 Elantra is still going strong at almost 300k miles. Dan does an outstanding job! More