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Genesis of Milwaukee - Service Center

Waukesha, WI

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1,074 Reviews

1,074 Reviews of Genesis of Milwaukee - Service Center

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August 06, 2024

Since I have bought my GV80 the staff in service has been amazing. They will take care of you regardless of how big or small the task. Thank you Genesis Team of Milwaukee for keeping my vehicle in amazing sh More

by Cheermariah2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Slawnikowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023

I could not recommend their service dept. more highly. I just got a new G70 and for some unknown reason one of the tires was an older tire that didn't match the factory tires and the wheel ha More

by DrNotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2023 -

Genesis of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

March 10, 2023

I am honestly extremely disappointed in the service experience here. The lack of communication is astounding. I brought my G70 in to get it repaired under warranty on Friday 02/24, picked up a loaner a More

by dustinjp96
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Mar 16, 2023 -

Genesis of Milwaukee responded

We're sorry that you didn't have a completely satisfying experience. Would you mind reaching out to us directly to discuss? We'd love the opportunity to learn more and try to turn this around for you. Thank you for your time, and hopefully, we can get to the bottom of this. Rick Day, Service Manager 262-522-1000

October 11, 2022

never fixed my problem 3rd time they tried. what else is there to say. will try somewhere else asked for a car wash. "Too Busy" More

by MPECKMAN628
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alex Hanson
Oct 15, 2022 -

Genesis of Milwaukee responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please give us a call so that we may discuss your issue further. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Rick Day, Service Manager 262-522-1000

Oct 18, 2022 -

MPECKMAN628 responded

Fix the dam thing I> still have a nav system that that is not working

September 12, 2022

The dealership was clean and offered snacks and beverages. The sales people are very helpful and friendly. I highly recommend Gordy Bouchet Hyundai in waukesha Wi. More

by Tanya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Genesis of Milwaukee responded

Thank you so much for your kind words, Tanya, and for taking the time to leave us this wonderful feedback!

September 11, 2022

Just moved to the area and completed my first visit to Genesis of Waukesha. The maintenance team is very helpful and efficient. They walked me through exactly what maintenance was needed and what was su More

by alh0701
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2022 -

Genesis of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 10, 2022

Oil change completed with good vehicle inspection, good communication and I like the written multi point inspection sheet More

by VERA.TREICHEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Sep 12, 2022 -

Genesis of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Genesis of Waukesha. Please don't hesitate to reach out if you need anything else.

September 09, 2022

They were ready for me when I arrived. Very personable and professional. Would definitely utilize the service dept again in the future. More

by MILAZZOTWINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Tessmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Genesis of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Genesis of Waukesha.

September 08, 2022

Great service as usual. They kept me informed regarding what the car needed and completed the work on time. More

by BKP629
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Sommers
Sep 09, 2022 -

Genesis of Milwaukee responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Genesis of Waukesha!

September 02, 2022

Mr. Dan Doble was helpful, courteous and did a great job with my car. I have worked with him in the past and he has always been wonderful. More

by plwmenge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doble Dan
Sep 04, 2022 -

Genesis of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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