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Genesis of Lake Park - Service Center

Lake Park, FL

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35 Reviews

35 Reviews of Genesis of Lake Park - Service Center

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October 06, 2024

Awful service from purchase to maintainable on their genisis brand. Incompetent, untruthful, difficult to communicate with. Genisis should take their dealership away from them as they are severely har More

by ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 10, 2024 -

Genesis of Lake Park responded

Hi, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Napleton's Genesis of Lake Park. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

November 27, 2023

unfriendly and hostile environment service rep totally not suited for interaction with customers very unpleasant experience More

by lydiarubin
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jenna
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July 05, 2023

buying my Genesis was a plesant experience- However- the service department has a lot to be desired. If your a female they take advantage and say they did the work they didn't do. I called and they acknow More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MANAGER_ GONZALES REFUSED TO ANSWER MY CALLS
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September 29, 2022

Jose was pleasure working with he helped my family and I get the new Tucson we wanted !!! 2022 at the right price! Thank you Jose and north palm More

by Yudelkis_v
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Hidalgo
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Oct 03, 2022 -

Genesis of Lake Park responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Our team is available should you require any extra help.

July 26, 2022

I live 45 minutes away from Genesis Lake Park and I can confidently categorize this Dealer as my top choice for service, regardless of the distance. More

by J Rhodes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
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Jul 30, 2022 -

Genesis of Lake Park responded

Hello, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

July 26, 2022

I tried to make a same day appointment, they tried to fit me in, but they weren't taking anymore vehicles for service. The manager sent someone to my home to pick my car up and bring me a loaner. The car was More

by R Dortch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
Jul 30, 2022 -

Genesis of Lake Park responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 26, 2022

5 Star Service! I got a flat tire... Robb in service sent someone to change the tire and got me safely back to the dealership. He gave me a fair price on the tire AN More

by Olivia P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
July 23, 2022

The service department here is great. When I've been in a time crunch, they've made accommodations to get me in and out in a timely manner. Greatly appreciated! More

by L Smallwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
Jul 27, 2022 -

Genesis of Lake Park responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 23, 2022

Excellent experience! They are on point with customer service... very informative, yet they made me feel comfortable and not pressured. More

by Matt Murray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
July 23, 2022

We were extremely happy with how smoothly our service visit went. I would recommend them to anyone for their service needs. More

by Z Tyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Minier
Report | Print
Jul 27, 2022 -

Genesis of Lake Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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