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Genesis of Lake Park

Lake Park, FL

4.4
72 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience. If you're ready to see what our staff can do for your needs, we invite you to contact us to learn more about our dealership and the Genesis brand. Likewise, you can visit our showroom to learn how Genesis is redefining luxury automotive as a distinctly human pursuit. Long after you've re-discovered your world through the Genesis lens, our onsite service center is at your disposal to ensure that your driving experience never diminishes. Our expertly trained team of Genesis service technicians cater to the routine maintenance and unique repair needs of your specific vehicle, with the aim of protecting the long-term health your investment and keeping your car running with all its performance potential well intact. The world of luxury automotive is crowded with aging stars. While many drivers are content to embrace the antiquity of innovations past, there are drivers among us who want to stretch their imaginations further; those who yearn to not just reach into tomorrow, but to grab it by their hands and command every detail of tomorrow's driving experience. This is the conscious evolution that drivers embrace more and more each day with the understanding that luxury is not a concept held prisoner by the pages of a magazine, the pixels of a photograph, or a frames of a video, but rather one that benefits the overall quality of your life on the road. It's the guiding principle behind Genesis of Lake Park, and the core of each model in our lineup.
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3703 Northlake Blvd

Lake Park, FL

33403

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Showing 72 reviews

October 06, 2024

Awful service from purchase to maintainable on their genisis brand. Incompetent, untruthful, difficult to communicate with. Genisis should take their dealership away from them as they are severely har More

by ds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 10, 2024 -

Genesis of Lake Park responded

Hi, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Napleton's Genesis of Lake Park. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

January 27, 2024

The best thing about this dealership is super salesperson Jim Consolino. Several years ago when looking for a new vehicle to replace my MB 550 SL with an Suv, I had the good fortune to find Jim. Professional More

by fixlere
Recommend Dealer
Yes
Employees Worked With
James Consolino
January 24, 2024

I have purchased three car from Lake Park Genesis over the past years I've delt with the same salesmen for those past years Jim Consolino. If you want to deal with someone honest and upfront Jim is your More

by Tmac
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Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Jim Consolino
Jan 26, 2024 -

Genesis of Lake Park responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 10, 2023

Shout out to Wayne Rivardo - he clearly described the issues I was dealing with and was kind and patient regarding my many questions and concerns. More

by proftt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Rivardo, Max Ifram
Dec 15, 2023 -

Genesis of Lake Park responded

Hello, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

November 27, 2023

unfriendly and hostile environment service rep totally not suited for interaction with customers very unpleasant experience More

by lydiarubin
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jenna
November 04, 2023

Super happy with my new car! Thank you to Jack Gonzalez. Go see him!! He’s very professional and knows everything about Genesis. I highly recommend Genesis if Lake Park. Thank More

by teresamgonzalez56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Gonzalez
Dec 14, 2023 -

Genesis of Lake Park responded

Hi, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

July 05, 2023

buying my Genesis was a plesant experience- However- the service department has a lot to be desired. If your a female they take advantage and say they did the work they didn't do. I called and they acknow More

by Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MANAGER_ GONZALES REFUSED TO ANSWER MY CALLS
April 30, 2023

I came in as a referral from Patricia Borsch who dealt with Jakob Dempsey a few months back. Jake is such a stand up young man and is very professional. We hit it off immediately and I’m glad I met him. I More

by warren.borsch
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Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jakob dempsey
April 26, 2023

Super knowledgeable & friendly staff! Thank hey make purchasing a new preowned vehicle easy! Definitely recommend! More

by Chrisnjc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Big Mike, Chris & John
April 19, 2023

Came in to a Clean and updated location. Pleasant and timely greeting by a associate. More

by alldatinc.2006
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darrius
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