Genesis of Kirkland

If I could give zero stars, I would. I initially called Genesis of Kirkland about a GV70 they had on the lot. I was told Dylan, the sales manager, would get back to me. He never did. I initially called Genesis of Kirkland about a GV70 they had on the lot. I was told Dylan, the sales manager, would get back to me. He never did. A week later, I followed up and was passed off to Erik, who promised to work up numbers and financing options. I had already secured pre-approvals from two other places, but I gave them a shot to earn my business. Again — no follow-up. After another week of silence, I reached out again and was told (falsely) that I had informed them I’d bought another car and was no longer interested — completely untrue. Eventually, I received numbers and decided to proceed with the purchase. I flew in to Kirkland, signed all the paperwork, paid a $10,000 down payment, and was told the rest would be handled — plates mailed, paperwork sent, financing submitted. I drove off thinking the deal was done. Fast forward 45+ days, and I had received: • No license plates • No paperwork • No contact from the bank When I called the credit union, they couldn’t even find me in their system. After some digging, they located a paper file — meaning nothing had been submitted electronically. The bank told me they’d been trying to get the dealership to respond for two weeks — with no luck. So now I’m the one being asked to put pressure on the dealer. Once I did, the dealership finally sent me the credit application — weeks after I bought the car. I signed and returned it promptly. Then, 10 days later, I got a call saying I had one hour to sign it again or the deal would fall through. No explanation. No accountability. To make matters worse: • I was told multiple times my plates were being overnighted. They weren’t. I returned home to Kentucky — no plates. They outright lied. • I was also told they had heard from the bank and that the loan was now complete. That appears to be yet another falsehood, as I’ve received zero confirmation from the bank — no documents, no welcome letter, nothing. My temporary tags have now expired, and I can’t legally drive the vehicle. So now I’m either Ubering to work or gambling that I won’t be pulled over — all because Genesis of Kirkland couldn’t do the most basic part of their job. I’ve bought, sold, and leased over 30 cars in my life. I’m nearly 60 years old and have never experienced a dealership this disorganized, unprofessional, and outright shady. Whether this is incompetence or willful deception, it’s unacceptable. Do yourself a favor: AVOID Genesis of Kirkland. They are not worth the time, the stress, or the risk. More

I recently had a terrible experience at Genesis of Kirkland that I feel compelled to share. I simply wanted to get an oil change for my GV80, but the ordeal turned into a nightmare. First, I had to wa Kirkland that I feel compelled to share. I simply wanted to get an oil change for my GV80, but the ordeal turned into a nightmare. First, I had to wait a ridiculous seven weeks just to get an appointment. When I finally booked it, I was told the service would take 60-90 minutes, and I agreed to wait there. However, when I arrived, it was clear they had scheduled too many people at the same time. Despite initially telling me it would be 90 minutes, they quickly changed the estimate to 2.5 to 3 hours. They offered a complimentary car wash but strongly discouraged it because it would add another 60-90 minutes, so I declined. After waiting 3.5 hours for just an oil change, I was hit with an outrageous bill. They charged a hefty shop fee on top of an already overpriced service, and then added another surcharge for using a credit card. The total came out to nearly $400 for an oil change, and this was after I declined all additional services. No discount was offered despite the excessive delays. To make matters worse, the building was in terrible condition—nothing like what you'd expect from a luxury brand. The ceiling had water and mold stains, there were holes in it, and the overall facility was old and poorly maintained. They tried to sell me on their new store being better once it's completed, but based on this experience, I will never return. Genesis of Kirkland, you should be ashamed of this level of service. If you value your time, money, and experience, I highly recommend taking your business elsewhere. More

When there were issues with the buying process they made sure they were taken care of, especislly Geoff Simmons sure they were taken care of, especislly Geoff Simmons More

Michael was awesome to work with not at all pushy just helpful! Going out of his way to meet me for setting my car up. helpful! Going out of his way to meet me for setting my car up. More