Genesis of Hilton Head - Service Center

The service department went above and beyond in servicing my GV70 and figuring out my sound problem! my GV70 and figuring out my sound problem! More

Regular service which was fine, they also took care of a seat belt recall which was great! We had made the service department aware that the fuel door was not opening and it had to be repaired. We dropped seat belt recall which was great! We had made the service department aware that the fuel door was not opening and it had to be repaired. We dropped the car at 11am and it was done at 530pm, we had to call twice to see when it would be done which was irritating. When we got there, we were told the actuator was bad and they had ordered the part. No kidding, we said it was not working when we set up the appointment, you could not order the part before the appointment? Told us the mechanic could not get the fuel door open, car was almost out of gas, very nice situation. I got it open myself, fueled the car and we drove back to Savannah. Going back for a follow up this week, hopefully this gets fixed and does not take all day. Seems to be a disconnect with those setting up the appointment and the service department. When we dropped the car off, they didn’t seem to know anything about the gas door issue. Knew then it was not getting fixed that day. More

The issue is timeliness. To schedule my G90 for service required more than seven weeks for a simple repair which was not corrected. Fluids were replaced at the same time wh To schedule my G90 for service required more than seven weeks for a simple repair which was not corrected. Fluids were replaced at the same time which went well. More

I have not had a grea experience . I brought the car in in end of February for a bad motor on mirror. They didnt have it in stock. I waited 2 months for a call part was in When I call I brought the car in in end of February for a bad motor on mirror. They didnt have it in stock. I waited 2 months for a call part was in When I called at first was told didnt have part. Then after questioning they did have part. I asked why no one called to let me know she didnt know. Then she told me it would be 5 weeks before they could schedule the appointment. Mickey had told me it would need to be painted. I made the appointment. Went in on that date dropped car off and was called 2 hours later to inform me the part needed to be sent out to be painted. It would take 2 days! I had to go back and pick up car. It took Mickey at least 5 days to contact me that mirror was back. Now need to take car back again! More

Great service! No problem getting an appointment in a reasonable amount of time. Service staff are helpful and nice to deal,with. No problem getting an appointment in a reasonable amount of time. Service staff are helpful and nice to deal,with. More

Appointment are hard to get but service was great. i did not have to wait long while there, i did not have to wait long while there, More

A little difficult to get a service appointment but overall experience was excellent. Brett went above and beyond and did an outstanding job communicating with me. overall experience was excellent. Brett went above and beyond and did an outstanding job communicating with me. More

Very busy. Hard to reach them. But they were thorough and polite Fixed problem and explained it well. Hard to reach them. But they were thorough and polite Fixed problem and explained it well. More

I had to wait 6 weeks to get a required service appointment. No car was offered for me to use. No offer to pick up and deliver my car. I live 40 minutes away and would have appreciated a complement appointment. No car was offered for me to use. No offer to pick up and deliver my car. I live 40 minutes away and would have appreciated a complementary car like Audi always offered. More

On time service. Friendly staff. Full explanations. Snacks and drinks in waiting area. Car washed and ready when promised. Friendly staff. Full explanations. Snacks and drinks in waiting area. Car washed and ready when promised. More