Genesis of Hilton Head - Service Center

Difficult to work with- never called back when part arrive to install. Still waiting 3 wks arrive to install. Still waiting 3 wks More

It was my first time and it was a very nice waiting area. Mickey Harvest was very nice but I have the following comments: 1. It would have been nice if while I was waiting, after a certain point, he may hav Mickey Harvest was very nice but I have the following comments: 1. It would have been nice if while I was waiting, after a certain point, he may have come back and given me an update as to when it would be done 2. My rug in the front was vacuumed but I had expected the car to be washed. More

IN another month this rating will be a 5. Just a little bit more learning curve on the genesis vs. Hyundai. I wish there was a dedicated Genesis showroom. the service staff that attended to Just a little bit more learning curve on the genesis vs. Hyundai. I wish there was a dedicated Genesis showroom. the service staff that attended to my 2023 GV70 were all great. they performed the recall and fixed some other updates which they found. the vehicle has widely known issues such as when the xm channels are frozen and not able to scroll. I know the workaround but the service team was not aware of this matter. The vehicle is great with two glaring miscues - the lack of adaptive headlights and the primitive need to plug your phone in to access apple car play which may or may not come up after you plug it in. so when GENESIS corporate improves the matters noted above the service team will be much better informed. And the software fixes should be done over the air without the need to bring the vehicle to the service folks. the dealership sells 40 Hyundai for every genesis (just a dart throw) vs. Genesis of North Charleston where I bought the car whose sales and service teams are fully educated in all matters relating to this vehicle. ON the sale side CJ was a tremendous help to me - just not enough incoming inventory compared to the high volume allocated to Genesis of North Charleston. AS I SCROLL DOWN TO IDENTIFY WHICH VEHICLE GENESIS IS NOT EVEN LISTED!!!!!!!!!!! More

Left me a loaner while my car was being serviced, courteous and timely and professional experience,! courteous and timely and professional experience,! More

I brought my 2023 GV80 in for a safety recall. I had a 10am appointment. After waiting an hour I was told they were really backed up and they were giving me a loaner. I went home and by 4:30 still I had a 10am appointment. After waiting an hour I was told they were really backed up and they were giving me a loaner. I went home and by 4:30 still haven’t heard anything! I called and told them I needed my car. They then said it would be ready in 15 minutes! I don’t understand how someone with an appointment scheduled for a 2 hour service has their car in service for 7 hours? And now on top of it my navigational system is not working! Waiting for a call back since you have to go thru Hyundai to get to Genesis service! Very disappointed to say the least. However I want to add the GV80 is a terrific car- service needs to be greatly improved. More

Very clean, friendly, and professional. Genesis service department customer care service was very very good. Thanks Genesis service department customer care service was very very good. Thanks More

Excellent service friendly employees very nice and clean service area and customer waiting area thanks service area and customer waiting area thanks More

Good service, but it took 6 weeks to get an appointment. Still waiting to get a follow-up appointment scheduled. Still waiting to get a follow-up appointment scheduled. More

They were listening to my needs. My passenger door was dirty from oil and was a scratch on the door when returned from service. It was done at the shop. The manager said that wasn’t My passenger door was dirty from oil and was a scratch on the door when returned from service. It was done at the shop. The manager said that wasn’t possible. It wasn’t like that when I brought in car for service. She said to come back on Monday afternoon & they would trie to pay bluff it out. I was there on Wed afternoon but had to wait until Mon. I don’t have any confidence that anything will be done. Technician didn’t review invoice. I had to ask him to explain what was done. I also needed additional services. He was busy working on another invoice before closing. Not good customer service!!! More

Mickey Harvest. is a pleasant, knowledgeable Genesis service advisor who always provides top notch service.to his clients. is a pleasant, knowledgeable Genesis service advisor who always provides top notch service.to his clients. More