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Genesis of Hilton Head - Service Center

Hardeeville, SC

4.3
77 Reviews

77 Reviews of Genesis of Hilton Head - Service Center

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October 23, 2023

This dealership was Amazing Brett my service advisor was very professional and kept me in the loop the entire time my car was being serviced. More

by lauriemarks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Oct 24, 2023 -

Genesis of Hilton Head responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 15, 2023

The service people are reliable and efficient. The waiting area could be better and more comfortable. More

by Dkw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey
Oct 16, 2023 -

Genesis of Hilton Head responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 11, 2023

Excellent customer service from beginning to end. Brought my 2023 GV70 in for service, since I was driving past dealership to go home. Issued a new loaner and was on my way within few minutes…. My c More

by Jeffersonjenice
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey
Oct 12, 2023 -

Genesis of Hilton Head responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

October 05, 2023

My car had a serious mechanical issue, and the dealership did everything they could to repair it quickly. Nonetheless,it took a month to sort things out ( without a loaner) and I attribute the delays to a t More

by jmmavro
Recommend Dealer
Yes
Employees Worked With
Jessica, Mickey
Oct 06, 2023 -

Genesis of Hilton Head responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2023

Communication was good, the sales manager kept me informed on the status of my vehicle. However, I think management/supervisors should check behind workers to ensure quality of work is to standard. More

by s.harris44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Jessica
Sep 26, 2023 -

Genesis of Hilton Head responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (843) 962-9642 to discuss what we can do to help.

September 22, 2023

I bought new tires about a month ago. I must have picked up a nail because one of the tires went nearly flat. They got me in the same day repaired the flat and return the car washed and c More

by meltzert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Sep 24, 2023 -

Genesis of Hilton Head responded

Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 16, 2023

2nd time car was on the shop for phone charger repair/replacement. Part still does not work. When I called repairman finally said it’s a design problem- it will not work on an IPhone with 3camera More

by Janandnita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mickey
Aug 18, 2023 -

Genesis of Hilton Head responded

Hi, we appreciate you taking the time to respond. The staff at Genesis of Hilton Head take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (843) 962-9642 -- we hope to hear from you soon.

August 08, 2023

They took care of my problem promptly! I was very satisfied with the work that they did, and the time that it took to finish. My service rep, Angela, was very courteous. More

by Kenny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela
Aug 11, 2023 -

Genesis of Hilton Head responded

Hi Kenny, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

August 02, 2023

After struggling with our local Genesis dealership for 7 months trying to get some minor issues fixed on our new GV80, I took our car to Genesis of Hilton Head for regular service and to fix the lingering p More

by Drew G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mickey Harvest
Aug 04, 2023 -

Genesis of Hilton Head responded

Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

July 31, 2023

Excellent service was provided for both recall and recommended maintenance. Work was completed in a reasonable length of time and personnel were friendly and efficient. More

by judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Parker
Aug 02, 2023 -

Genesis of Hilton Head responded

We are pleased to hear you had such a positive experience with us, Judy! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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