Genesis of Hilton Head - Service Center

Very happy with the final outcome on the replacement of an AC Condenser unit on my GV80. Had to contact Brett who has always been helpful to get the car dropped off in a reasonable amount of time. Communi an AC Condenser unit on my GV80. Had to contact Brett who has always been helpful to get the car dropped off in a reasonable amount of time. Communication on progress was awesome, received a loaner vehicle, Brett went above and beyond as he always does. The repair took a long time, but very pleased with the work which was complicated with having to take the dashboard out to install the part. More

Loaner car was very important I miss the pick up and deliver option Micky does a great job. deliver option Micky does a great job. More

Thanks Mickey and all the service team who are always friendly- helpful- courteous - do a great job in a reasonable time and fair price. friendly- helpful- courteous - do a great job in a reasonable time and fair price. More

It took over three hours to install a headlight. Service personnel are very nice, but 3 hours is a crazy. Long time for that service Service personnel are very nice, but 3 hours is a crazy. Long time for that service More

We. could not get an appointment for several weeks; then it apparently took all day to do a basic service and address a seatbelt recall. No courtesy cars could not get an appointment for several weeks; then it apparently took all day to do a basic service and address a seatbelt recall. No courtesy cars were available so after we dropped off the car in the morning we had to drive home to Savannah and the back again to Hardeville at the end of the day. Genesis service at Hyundai Savannah was so terrible, they stopped servicing Genesis. Genesis service at their first location in Hardeville was initially decent. Now that they moved 300 yards to their new building, it seems to have deteriorated significantly. More

Mickey in service took me in and put the computer on the car and found a number of issues. I needed my car to get to the airport as I was marked to wait. He offered a dealer car, but as I told him, I wouldn car and found a number of issues. I needed my car to get to the airport as I was marked to wait. He offered a dealer car, but as I told him, I wouldn't be back until late Fri and this was Monday AM. He set me up 2 weeks later and will be there and get everything handled. Thanks Mickey More

I had my first annual service to my GV70 today and the experience was smooth as can be! The service area was beautifully clean, I was checked in quickly and efficiently and on my way in no time. The com experience was smooth as can be! The service area was beautifully clean, I was checked in quickly and efficiently and on my way in no time. The communication was spot on and my service advisor, Brett, kept me informed and I was back to pick up my vehicle at the end of the day with no issues. My car was sparkling clean inside and out when I picked it up. I will most definitely be back. More

I cannot ask for a better service; they were respectful and on time like they said they would. and on time like they said they would. More

professional and attentive to my concerns-reliable and efficient, Zachary went out of his way to get answers to my questions efficient, Zachary went out of his way to get answers to my questions More

Outstanding service and pleasant, professional Service Team! Exceptional waiting area Internet access Considerate selection of refreshments available Team! Exceptional waiting area Internet access Considerate selection of refreshments available More