Genesis of Hilton Head

They were listening to my needs. My passenger door was dirty from oil and was a scratch on the door when returned from service. It was done at the shop. The manager said that wasn’t My passenger door was dirty from oil and was a scratch on the door when returned from service. It was done at the shop. The manager said that wasn’t possible. It wasn’t like that when I brought in car for service. She said to come back on Monday afternoon & they would trie to pay bluff it out. I was there on Wed afternoon but had to wait until Mon. I don’t have any confidence that anything will be done. Technician didn’t review invoice. I had to ask him to explain what was done. I also needed additional services. He was busy working on another invoice before closing. Not good customer service!!! More

Good service, but it took 6 weeks to get an appointment. Still waiting to get a follow-up appointment scheduled. Still waiting to get a follow-up appointment scheduled. More

Mickey Harvest. is a pleasant, knowledgeable Genesis service advisor who always provides top notch service.to his clients. is a pleasant, knowledgeable Genesis service advisor who always provides top notch service.to his clients. More

Great service friendly customer service love the water and snacks available wait room is new and nice and snacks available wait room is new and nice More

The service department went above and beyond in servicing my GV70 and figuring out my sound problem! my GV70 and figuring out my sound problem! More

Attentive friendly employees. Went above and beyond to help us with set up . Both sales and finance people were great Went above and beyond to help us with set up . Both sales and finance people were great More

Regular service which was fine, they also took care of a seat belt recall which was great! We had made the service department aware that the fuel door was not opening and it had to be repaired. We dropped seat belt recall which was great! We had made the service department aware that the fuel door was not opening and it had to be repaired. We dropped the car at 11am and it was done at 530pm, we had to call twice to see when it would be done which was irritating. When we got there, we were told the actuator was bad and they had ordered the part. No kidding, we said it was not working when we set up the appointment, you could not order the part before the appointment? Told us the mechanic could not get the fuel door open, car was almost out of gas, very nice situation. I got it open myself, fueled the car and we drove back to Savannah. Going back for a follow up this week, hopefully this gets fixed and does not take all day. Seems to be a disconnect with those setting up the appointment and the service department. When we dropped the car off, they didn’t seem to know anything about the gas door issue. Knew then it was not getting fixed that day. More

Transmission problems started on trip and car towed to Hyundai in Hardeeville, SC.. I did not feel welcomed at this dealership. Car was there week and half and still not looked at. Had car towed back to C Hyundai in Hardeeville, SC.. I did not feel welcomed at this dealership. Car was there week and half and still not looked at. Had car towed back to Columbia, SC who took it right in and diagnosed. More

The issue is timeliness. To schedule my G90 for service required more than seven weeks for a simple repair which was not corrected. Fluids were replaced at the same time wh To schedule my G90 for service required more than seven weeks for a simple repair which was not corrected. Fluids were replaced at the same time which went well. More

Great service! No problem getting an appointment in a reasonable amount of time. Service staff are helpful and nice to deal,with. No problem getting an appointment in a reasonable amount of time. Service staff are helpful and nice to deal,with. More