Genesis of Hilton Head

We. could not get an appointment for several weeks; then it apparently took all day to do a basic service and address a seatbelt recall. No courtesy cars could not get an appointment for several weeks; then it apparently took all day to do a basic service and address a seatbelt recall. No courtesy cars were available so after we dropped off the car in the morning we had to drive home to Savannah and the back again to Hardeville at the end of the day. Genesis service at Hyundai Savannah was so terrible, they stopped servicing Genesis. Genesis service at their first location in Hardeville was initially decent. Now that they moved 300 yards to their new building, it seems to have deteriorated significantly. More

Mickey in service took me in and put the computer on the car and found a number of issues. I needed my car to get to the airport as I was marked to wait. He offered a dealer car, but as I told him, I wouldn car and found a number of issues. I needed my car to get to the airport as I was marked to wait. He offered a dealer car, but as I told him, I wouldn't be back until late Fri and this was Monday AM. He set me up 2 weeks later and will be there and get everything handled. Thanks Mickey More

I had my first annual service to my GV70 today and the experience was smooth as can be! The service area was beautifully clean, I was checked in quickly and efficiently and on my way in no time. The com experience was smooth as can be! The service area was beautifully clean, I was checked in quickly and efficiently and on my way in no time. The communication was spot on and my service advisor, Brett, kept me informed and I was back to pick up my vehicle at the end of the day with no issues. My car was sparkling clean inside and out when I picked it up. I will most definitely be back. More

I found the staff to be friendly, professional and helpful. All my questions were answered and correct. helpful. All my questions were answered and correct. More

I cannot ask for a better service; they were respectful and on time like they said they would. and on time like they said they would. More

professional and attentive to my concerns-reliable and efficient, Zachary went out of his way to get answers to my questions efficient, Zachary went out of his way to get answers to my questions More

Outstanding service and pleasant, professional Service Team! Exceptional waiting area Internet access Considerate selection of refreshments available Team! Exceptional waiting area Internet access Considerate selection of refreshments available More

This dealership was Amazing Brett my service advisor was very professional and kept me in the loop the entire time my car was being serviced. very professional and kept me in the loop the entire time my car was being serviced. More

The service people are reliable and efficient. The waiting area could be better and more comfortable. The waiting area could be better and more comfortable. More

Excellent customer service from beginning to end. Brought my 2023 GV70 in for service, since I was driving past dealership to go home. Issued a new loaner and was on my way within few minutes…. My c Brought my 2023 GV70 in for service, since I was driving past dealership to go home. Issued a new loaner and was on my way within few minutes…. My car was brought back in a timely fashion, and I was pleasantly surprised to see inside was vacuumed and cleaned as well as outside. Very proud to have this as my dealership More