Genesis of Highland Park

Every interaction I have with this team, they act like I am the imposition. This time, after scheduling a 4pm appointment online through their system, they complained when I showed up “how did you schedule am the imposition. This time, after scheduling a 4pm appointment online through their system, they complained when I showed up “how did you schedule a 4pm appointment!? Our tecs all leave at 3pm!” Not a moment of my Genesis ownership has been luxury from a service standpoint. More

Best dealership ever! I worked with Juan. He was extremely knowledgeable! I would definitely recommend I worked with Juan. He was extremely knowledgeable! I would definitely recommend More

Oil change & water pump repair. Everything well taken care of. Thanks for your help. Keep up the good work Everything well taken care of. Thanks for your help. Keep up the good work More

Valet picked up car at my home and redelivered to my office without issues. Work done correctly. office without issues. Work done correctly. More

I recently purchased a new Genesis G80 Electrified and have been trying to resolve three significant issues with my vehicle. Despite multiple attempts to contact the dealership, I have not received a resp have been trying to resolve three significant issues with my vehicle. Despite multiple attempts to contact the dealership, I have not received a response. I have tried to contact the dealer more than five times over the past two weeks, including a detailed email sent to the General Manager, Sales Manager, and my salesperson. My last email, which outlined the specific problems, was sent on Thu 8/7/2025 1:00 PM and has gone unanswered. The issues with my new G80 Electrified are as follows: 1. Body Panel Damage: three significant scuff and paint scratch on the passenger rear side rear quarter panel (lower plastic panel below the chrome line). Text with pictures sent to Fernando DosAmantes on Friday August 1st at 3:39 PM 2. Steering Wheel Scuff Marks: noticeable scuff marks on the leather of the steering wheel at the 6 o'clock position. Text with pictures sent to Fernando DosAmantes on Friday August 1st at 3:25 PM 3. Unidentified Object Under Vehicle: cannot identify the object but it is hanging from bottom of vehicle at approximately halfway of front driver door. Text with pictures sent to Fernando DosAmantes on Friday August 1st at 3:38 PM While I was very happy with the initial purchase process, the lack of follow-up on these critical issues is incredibly disappointing. This poor level of communication and customer service is unacceptable for a luxury brand. I am hoping the dealership will address these problems promptly. I am a new Genesis owner, and I want to be a satisfied customer. I would appreciate it if the dealership would contact me to schedule a service appointment to resolve these issues. More

From the first contact, among other things, I found staff to be immediate,friendly and competent. to be immediate,friendly and competent. More

The improvements made to the service department are exactly what they needed. I had changed dealerships but now I am back. exactly what they needed. I had changed dealerships but now I am back. More

I brought my vehicle in for an oil change at 9:30. I was told it would be two hours. It took 7 hours. I was told it would be two hours. It took 7 hours. More

Joey and Staff could have not been more helpful. Ronnie the Sales asst. did a fabulous job delivering my wifes new 2026 GV70. I myself own the GV80 as well and have worked with the Service manager K Ronnie the Sales asst. did a fabulous job delivering my wifes new 2026 GV70. I myself own the GV80 as well and have worked with the Service manager Kevin previously. We received a great deal and very fair trade in on our 22 infinity QX60. Great Job Staff! The Owner Joey went out of his way to make sure everthing went smooth. We are Genesis GV Fans. Love the trucks. More

Responsive and professional Looked for best way to deal with situation Got me out quickly with situation Got me out quickly More