Genesis of Hickory

Absolutely terrible experience with Genesis service and support. I brought my Genesis in for warranty service. When they called me to pick it up, I immediately noticed a new issue — the car now makes a support. I brought my Genesis in for warranty service. When they called me to pick it up, I immediately noticed a new issue — the car now makes a loud noise at around 65 mph, something that wasn’t there before. They eventually admitted that the noise wasn’t normal. That’s when the nightmare began. It’s been over two months, and my car is still not fixed. I was told at one point they were waiting over a week for a Hyundai field technician (not even Genesis-specific) while the car just sat there with no progress. Apparently, there are only two field techs available in the entire country. Communication has been a disaster. I’ve had to chase them constantly with calls and emails, while Genesis customer care has even told me more than once that Genesis of Hickory isn’t responding to their own internal requests for updates. And now, after all this time, they called to tell me to return the loaner and take back my car — still broken — because they “can’t fix it.” No solution, no compensation, no accountability. Just a “we give up” attitude for a vehicle that’s supposed to be premium. This whole process has completely destroyed any confidence I had in the Genesis brand. If this is considered luxury service, it’s an absolute joke. My car now sounds and drives like a cheap economy model, and nobody at Genesis seems to care. I would never recommend Genesis to anyone based on this experience — awful service, no transparency, and a total lack of responsibility. More

Paramount exceeded my expectations and our salesman Carl rocked! Was probably the best car buying experience we have ever had. rocked! Was probably the best car buying experience we have ever had. More

I worked with Carl Roth, he was very knowledgeable and helpful, he made himself available to answer all my questions and worked very hard to make the best possible deal. He is very personable and conside helpful, he made himself available to answer all my questions and worked very hard to make the best possible deal. He is very personable and considerate, I know I have made a new friend and will be using him for my next purchase. I highly recommend working with him for a Genesis purchase. I am extremely satisfied and happy with my experience. I have nothing but praise and thanks for Carl, he is awesome! Unfortunately, the car I wanted was sold, Carl is on the lookout for another one for me and I am looking forward to working with him again. More

Mark Robinson was extremely helpful during the new car buying experience. He made sure that we received all available rebates and low cost financing offers and made the overall experience a pleasant one. buying experience. He made sure that we received all available rebates and low cost financing offers and made the overall experience a pleasant one. More

Outstanding customer service, professionalism, and help with my car buying service today. I highly recommend his assistance with the car-buying process!!! with my car buying service today. I highly recommend his assistance with the car-buying process!!! More