Genesis of Hazelwood - Service Center

Better cleaning than previous owner Had an oil change (free - thanks Napleton!) and an Option 2 cleaning. Much better job on cleaning than previous owner. Will definitely come back for Had an oil change (free - thanks Napleton!) and an Option 2 cleaning. Much better job on cleaning than previous owner. Will definitely come back for more service when needed. More

Enjoyable Instead of emailing needed services when a customer is waiting I would like it if someone would come out and tell them. I would have okayed it. I am Instead of emailing needed services when a customer is waiting I would like it if someone would come out and tell them. I would have okayed it. I am concerned that it should have been done and it wasn't. I have been told it is okay to wait but I would have liked to make that decision. I didn't hear my phone while waiting. I did appreciate your waiting room, it makes the waiting more bearable. More

Out of town My car needed service on short notice on a Saturday since it broke down when I was out of town. The service team made sure they got my car in that da My car needed service on short notice on a Saturday since it broke down when I was out of town. The service team made sure they got my car in that day for a diagnostic and completed the service I needed to get home. They went out of their way to take care of me. More

Excellent service Every one was so friendly and informative. They kept me up on the time and process my car was going through. Let me know that there was a play area fo Every one was so friendly and informative. They kept me up on the time and process my car was going through. Let me know that there was a play area for my grandchild. More

Great customer service When I dropped my vehicle off, the 2 ladies that worked the drop off area were great! They detailed the issues I was having and assured me the guys wo When I dropped my vehicle off, the 2 ladies that worked the drop off area were great! They detailed the issues I was having and assured me the guys would get my vehicle right for me. And they did. The ladies customer service was A+. Very friendly, very helpful, and patiently answered all of the questions. The service department repaired my vehicle and returned it fresh and clean! Thank you all More

Service experience. In my opinion, my Service Representative was very good. He helped identify the problem I was experiencing with my passenger side seat, albeit other se In my opinion, my Service Representative was very good. He helped identify the problem I was experiencing with my passenger side seat, albeit other services needed. Great job! More

Excellent service from Taylor Taylor was very warm and professional. She explained things clearly, checked on me several times in the waiting room and updated me on the progress o Taylor was very warm and professional. She explained things clearly, checked on me several times in the waiting room and updated me on the progress of the service to my vehicle. She also made sure to inform me about coupons available to make my out-of-pocket cost less expensive. When she discovered I'd need to come back on a different date for a separate repair, she wrote down the cost quote for me and recommended another coupon I could use to reduce the price. I truly felt valued as a customer and that she cared about helping me make my visit most affordable to me (vs. trying to upsell me on products or services to benefit the business's bottom line). More

Amazing Service Alyssa in the service department is amazing. She is definitely a valuable asset to this company. I have been going to this dealership for several ye Alyssa in the service department is amazing. She is definitely a valuable asset to this company. I have been going to this dealership for several years, and I will continue to purchase and service my vehicles here. More

Great job great job, love the service. I ve been bringing my car here since it was new in 2013 and it has been great. i will continue to do so,. great job, love the service. I ve been bringing my car here since it was new in 2013 and it has been great. i will continue to do so,. More

Prompt getting appointment at last minute I overall made a appointment in the morning for five pm and they accommodate me kept me informed of what they were doing and what needed to be done al I overall made a appointment in the morning for five pm and they accommodate me kept me informed of what they were doing and what needed to be done along with recommendations and gave me the option of what I wanted to do also told me things that needed done now verses what could wait wasn't pushed into anything More