Genesis of Hazelwood

Charlie gave excellent customer service. I met Charlie when I had brought my car in for service. Every time I came in he was very friendly. He showed me the 2011 Elantra one day but I wasn't in the market when I had brought my car in for service. Every time I came in he was very friendly. He showed me the 2011 Elantra one day but I wasn't in the market for a new car at the time. Last time I went in for service a few weeks ago he showed me a car a really liked. I thought about buying it. So I went in to talk with Charlie. I wasn't sure I could afford a new car but Charlie worked with me to get a good price for my trade in. Charlie is very honest and he seems very sincere. He did not put on the pressure he gave me the facts about the car and what my trade in was worth. I am satisfied with the price I got because I know I got the most for my money without any hidden fees. The credit salesman shopped around for a good interest rate for me. Charlie went over all the features on the car and even helped me set up the Blue tooth. I am very happy with my new car and my car shopping experience. More

My wife and I were looking for a new Hyundai Elantra GLS My wife and I were looking for a new Hyundai Elantra GLS (outright purchase, not trade). For those who don't know, they are getting hard to find. My wife and I were looking for a new Hyundai Elantra GLS (outright purchase, not trade). For those who don't know, they are getting hard to find. On our way from SE Missouri (approx. 80 mile drive) we called to ensure they had some in stock. Did they ever! The selection was great, more than the other 'area' dealers and the cost was more on par with what my research said we should pay(vs other dealer sites) When we arrived, ~3pm, an employee greeted us/asked if we had spoken to anybody yet. We told him we spoke to Charlie. He said "Great, I'll let him know you are here." Charlie met us in the lot and asked to help us find a car. We told him the trim, etc that we were seeking. He was knowledgeable of the vehicles in stock and helped us find exactly what we were looking for. Charlie got us some keys to test drive a car and then went to help another customer. My wife and I drove the car and decided we had what we came looking for, time for paperwork. Surprisingly, the paperwork was painless as we crunched numbers, aided greatly by the manager, John Cook. After we had penciled an agreement, processes seemed to really slow down. We were there the day after Memorial Day-it seemed like they were really busy, short on staff, or a little of both. We sat for a couple hours while our poor salesman, who now had several customers going at once, seemed to be reduced to a waiter, checking in on the tables he was tending. Once our turn to sign contracts came around- it literally took 30 minutes to finish all of it. The manager, John, who doesn't typically work in financing, was very efficient at moving the process along at that point. At 7:30pm, we were (finally) getting the keys to our new car with a tank of gas and all the trappings of great overall customer service. I think we were all victims of circumstance in regards to how busy they were/how slow the total process went. The only other negative being: I received a phone call the next day from the finance guy who said there was some paperwork business that either didn't get signed, filled out correctly, or something...I'm not sure. As it is an 80 mile drive to get to the dealership, it is going to be inconvenient to make a return trip just for paperwork. Overall, it was a really good experience. Everybody we worked with knew what they were doing and was very nice and helpful. I would recommend the dealership to my family and friends. More

My husband and I went in based upon a quote we received doing some online research concerning the 2011 Hyundai Sonatas. It was right at closing time, but Bob stayed after to make sure we got to test driv doing some online research concerning the 2011 Hyundai Sonatas. It was right at closing time, but Bob stayed after to make sure we got to test drive the vehicle and answer any questions we had. We did not make a decision the first night, but came back (it was Bob's night off) and worked with Charlie to get the vehicle we wanted. We feel we got a good price, and Bob and Charlie were both a pleasure to work with. Everyone at the dealership was very friendly and I was also impressed with the young man they had there that showed us all the little secrets of the tech package. I wish I could remember his name, because I was impressed at not only his knowledge of the car's feature, but his passion for it. They were also fast, which is very important to us, so we definately appreciate the great service. More

I had a great expereince with Charlie. I am from the Chicagoland area and found a used Mercedes they had on the lot for a great price. We quickly arranged the deal and they had met me half way to do th Chicagoland area and found a used Mercedes they had on the lot for a great price. We quickly arranged the deal and they had met me half way to do the trade with me so i didnt have to drive all the way to St. Louis the day before the holiday weekend as i had a lot more driving the next day. Charlie kept me in the loop the entire time everything went through. I had a horrible expereice just days before i found this vehicle to the point where i was thinking about just keeping my old car so i didnt have to go through that again. I figured id give it one more shot and was very happy i chose to do so. I would with out second thought look to them again for another car for myself or my wife and would be willing to take the drive as they made everything very easy. More

I just purchased a 2011 Sonata SE from Dave Mungenast. It was my first car purchase that I found pleasurable. The minute you walk into the dealership you will see their focus is on customer service. I feel v was my first car purchase that I found pleasurable. The minute you walk into the dealership you will see their focus is on customer service. I feel very lucky to have had Charlie Sutton as my salesman. Charlie was great to work with. He is very friendly and professional. I found him to be very knowledgeable of all the cars. Charlie is willing to help you anyway he can throughout the whole process. Charlie gets a A+ grade from me. If I hear of anyone in the market for a car I will be sending them to see Charlie at Dave Mungenast Hyundai. More

This was the most fantastic experience I have encountered. After going to several dealers, the amazing customer service brought be back to Mr. Hawkins. He sat down with me, asked me questions th encountered. After going to several dealers, the amazing customer service brought be back to Mr. Hawkins. He sat down with me, asked me questions that allowed him to hand pick a car that is right for me, and was the most helpful, kind salesman I encountered anywhere. As I waited, other employees introduced themselves, making sure I was comfortable. When it came to financing, Rick and John H spent much time working out a deal that was suitable to my financial situation. Together they provided me with a fabulous 2007 Pontiac Grand Prix with low mileage and low payments. Due to the hard work of the whole dealership team, I drove away in my first dealer-purchase ever. I didn't think it could happen, but these gentleman did it! I will highly recommend this dealership to everyone I know, as well as every review site I can find. Thanks, guys. More

I was very pleased with Cory Riester's customer service. He went above and beyond in answering our questions and in making us feel welcome at the dealership. He spent the better part of an afternoon test d He went above and beyond in answering our questions and in making us feel welcome at the dealership. He spent the better part of an afternoon test driving vehicles with us and did not make us feel rushed. Also, he stayed 2 hours past the dealership's closing in order to help us finalize our deal. I would recommend him to anyone who is shopping for a car. More

Charlie is great guy who will bend over backwards to make you happy with your purchase. Really nice people to work with, that are eager to answer any questions. If they don't have the vehicle you desire, t you happy with your purchase. Really nice people to work with, that are eager to answer any questions. If they don't have the vehicle you desire, they will locate what you want and go get it for you. More

I found the dealership to be very friendly and helpful in every way. Charlie was very professional and even delivered the car to me at my home. Dealings were done over the phone with our son in Chicago a every way. Charlie was very professional and even delivered the car to me at my home. Dealings were done over the phone with our son in Chicago and then finalized when he arrived in St. Louis. More