Genesis of Framingham

Overall this was a very positive experience. Sales people were willing to do what it takes to put me in the vehicle I wanted. Sales people were willing to do what it takes to put me in the vehicle I wanted. More

I was able to schedule service at a day/time convenient to me. Good communication from service rep as repairs were done and some issues were discovered. Timely completion of work. to me. Good communication from service rep as repairs were done and some issues were discovered. Timely completion of work. More

Great dealership, super responsive and our salesperson, Kyle, was top notch. Highly recommend to anyone looking for a new Genesis. Kyle, was top notch. Highly recommend to anyone looking for a new Genesis. More

Overall this was a very positive experience buying and picking up the car. Happy I selected a Genesis. picking up the car. Happy I selected a Genesis. More

Stay Away- One of the Worst Customer Experiences I recently visited this dealership where I came prepared to buy a Genesis. There was no one in the showroom and the salesman showed no interest in tal I recently visited this dealership where I came prepared to buy a Genesis. There was no one in the showroom and the salesman showed no interest in talking with me about the car and reluctantly showed me a car in the showroom. At one point, he actually yawned as I was asking him a question with no apology for doing so even when I asked him if he was bored. I asked about a lease program and he had to ask his manager if they had a lease program. The manager also made no attempt to answer questions and gave a price that did not include the package that I stated that I wanted. When I asked how much the package would add to his price, he simply said it would be "more". It was very clear that this dealership does not have a culture that cares about its customers. The other dealerships that I visited on the same day, Infiniti, Audi and Mercedes all had friendly, knowledgeable sale people and made you feel good when walking out. The Genesis dealer, on the other hand, stood out for its dismal approach to customers as well as sales people who do not know and/or care to answer questions. I would never buy here and certainly would not trust that they would provide the level of service I would expect from a luxury car dealer. More