Genesis of Englewood powered by Benzel-Busch - Service Center

My car failed on a trip to Maine. The cause of the problem was the high pressure fuel pump, which was under a recall. Kelly McNichol the service manager kept me informed of the statu The cause of the problem was the high pressure fuel pump, which was under a recall. Kelly McNichol the service manager kept me informed of the status of the repair, and escalated it through Genesis. My car was out of service for over 2 weeks, but I believe that the dealership did the best they could under difficult circumstances. More

John took care of getting me a loaner and took my car back promptly to fix a problem that occurred during a Genesis recall of the gas pump. I was somewhat inconvenienced but at least John made it easy to back promptly to fix a problem that occurred during a Genesis recall of the gas pump. I was somewhat inconvenienced but at least John made it easy to rectify the problem. More

Jason was extremely nice and knowledgeable. Pedro did a fantastic job on my car. It was vary clean when I picked it up Pedro did a fantastic job on my car. It was vary clean when I picked it up More

I had a great interaction with this dealership. I had no problems and 100% recommended them. They are the best Genesis dealer you can find in the tri-state area. I had no problems and 100% recommended them. They are the best Genesis dealer you can find in the tri-state area. More

I had a great experience from the moment I walked in. I was attended immediately and given thorough details about my car. I would recommend this location for service. I was attended immediately and given thorough details about my car. I would recommend this location for service. More

For a luxury brand the time it took to resolve the problem was too long. problem was too long. More

John was great, very helpful. He was communicative and reachable and answered all of our questions. The service was substantially better than the service we received in Mahwah. He was communicative and reachable and answered all of our questions. The service was substantially better than the service we received in Mahwah. More

Great experience with the service person Jason great service and good results . Hope to seen them soon!! service and good results . Hope to seen them soon!! More

Jason was exceptionally when it came to my concerns about my vehicle. He explained every detail step by step keeping me informed about my vehicle. my vehicle. He explained every detail step by step keeping me informed about my vehicle. More

John listened to my concerns, took notes and made sure that service addressed all of them. that service addressed all of them. More