Genesis of Englewood powered by Benzel-Busch - Service Center

Genesis of Englewood powered by Benzel-Busch responded

I'm truly sorry to hear about your disappointing experience with our service department. Your feedback is invaluable, and I apologize for the extended wait time and the lack of helpfulness from your service technician. Providing timely and attentive service to our customers is paramount, and it's clear that we fell short of meeting your expectations on this occasion. I understand your frustration, and I want to assure you that we take your feedback seriously. We will address the issues you've raised with our team to prevent similar occurrences in the future. Additionally, I apologize for any inconvenience caused by the delay in returning your vehicle and the avoidance from your service technician. While I understand your decision not to return to Englewood for service, I hope you'll reconsider giving us another chance in the future. If there's anything we can do to make amends or if you have any further concerns, please don't hesitate to reach out to me directly. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that Neysha provided you with super-responsive and helpful service throughout your visit. Ensuring our customers feel supported and informed is what we strive for, and we're glad that Neysha kept you updated via text and ensured everything was fixed promptly. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're thrilled to hear that you had an excellent service experience and that your vehicle was returned to you quickly and professionally. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with our service department! We're thrilled to hear that you had an excellent experience and that you were kept well-informed throughout the process. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We understand that having your vehicle towed in can be concerning, especially as a first-time customer, but we're delighted to hear that Neysha made the process smooth and enjoyable for you. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

I'm deeply sorry to hear about your negative experience with us. Your feedback is incredibly valuable, and I apologize for any inconvenience or frustration caused by the lack of attention to your needs and the failure to return your calls promptly. Providing exceptional service and addressing customer concerns is our top priority, and it's disappointing to hear that we fell short in your case. We take your feedback seriously and will use it to improve our communication and customer service processes moving forward. If you would be open to giving us another chance to make things right, please don't hesitate to reach out to us directly. We would welcome the opportunity to address your concerns and regain your trust. Thank you for bringing this matter to our attention, and I sincerely apologize once again for the inconvenience caused. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

I'm sorry to hear about your disappointing experience with us. Your feedback is crucial, and I apologize for the frustration caused by the delay in resolving the issue with your front grill. We always aim to provide timely and efficient service to our customers, and it's disappointing to hear that we fell short in your case. I appreciate you bringing this matter to our attention and for taking the initiative to escalate it to our head service manager. We take your concerns seriously and will use them to improve our processes to prevent similar situations from occurring in the future. If there's anything further we can do to address your concerns or if you have any additional feedback, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your recent visit with us! We're thrilled to hear that you had a pleasant experience at Genesis of Englewood and that our employees provided you with professional service, as usual. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our dealership to be modern, clean, and well-organized. Creating a welcoming environment for our customers is important to us, and we're delighted that you enjoyed your visit. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our team to be very professional and that Steve, our pre-owned manager, made a positive impression on you. Warm regards, Michael Hill mhill@benzelbusch.com