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Genesis of Englewood powered by Benzel-Busch - Service Center

Englewood, NJ

4.6
569 Reviews
Call Service Center (201) 567-1400

569 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center

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August 14, 2024

I have a great experience at the dealership everyone was super nice and helpful and my car was returned in great condition .. Super recommended!! More

by SMARTGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Jin, Neysha Ortiz, Matthew Paparazzo
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at our dealership and that everyone was super nice and helpful. It’s fantastic to know that your car was returned in great condition. We appreciate your recommendation and look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 14, 2024

John was courteous and very helpful. He followed up on everything I asked. Overall a very easy experience More

by robertleifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that John was courteous and helpful, and that he followed up on everything you asked. It’s great to know that your experience was easy and smooth. We appreciate your kind words and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 13, 2024

The dealer and service manager were Very responsive and prompt response upon request. Clear communication and presentation. More

by YOUNG0923KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Jin Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clinton Ma, Matthew Paparazzo
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! It’s great to know that the communication and presentation were clear and effective. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

August 12, 2024

They did an excellent job servicing my Genesis. I was quiet pleased with their responsive More

by Rshapiro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re glad to hear that you were pleased with the service provided for your Genesis and that our responsiveness met your expectations. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, please don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

August 10, 2024

Came in with a flat tire… took 6 hours to replace one tire though I subsequently learned that’s they also did a check up on the car. Everyone was wonderfully gracious More

by HMILLER417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re sorry to hear that the tire replacement took longer than expected, but we’re glad to know that our team’s graciousness made a positive impression. We appreciate your understanding and are pleased that the additional check-up was beneficial. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. Thanks again for your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

August 09, 2024

It has been great working with John who provided constant updates all along the process More

by SHIVRAMGOPAL93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re pleased to hear that working with John was a positive experience and that he kept you updated throughout the process. Your satisfaction is important to us, and we’re glad John met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

August 08, 2024

John stayed in touch with me throughout the whole process and kept me up to date on the job. Very professional More

by BDEBONB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in pre owned vehicles was great, Neysha Ortiz, Matthew Paparazzo
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive review! We’re glad to hear that John kept you informed throughout the entire process and maintained a high level of professionalism. Your feedback is greatly appreciated, and we’re pleased that you had a great experience. If you need any further assistance, don’t hesitate to reach out. Thanks again! Warm regards, Michael Hill mhill@benzelbusch.com

August 08, 2024

I was very impressed with the cleanliness of the showroom. I'm sure it's a lot more lively when there is an event or sale. I was welcomed and assisted quickly. The staff were very nice and pleasant More

by TNMAC75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind review! We’re delighted to hear that you were impressed with the cleanliness of our showroom and the prompt, pleasant service you received. It’s wonderful to know that our staff made you feel welcome. We look forward to seeing you again, whether for an event, sale, or any future needs. Thanks for choosing us! Warm regards, Michael Hill mhill@benzelbusch.com

August 06, 2024

Joh is just great. He processed my service needs very professionally and kept me informed of the progress. He was eager to listen and understand my need, and worked h More

by S Choi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that John provided you with exceptional service and kept you informed throughout the process. It’s great to know that he was attentive to your needs and worked hard to resolve the issue with your vehicle. Your kind words mean a lot to us, and we’re grateful for your feedback. Warm regards, Michael Hill mhill@benzelbusch.com

August 06, 2024

They took my car in without an appointment and resolved my issue while I waited. More

by David G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Aug 27, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re pleased to hear that we were able to accommodate you without an appointment and resolve your issue while you waited. It’s great to know that our team provided prompt and effective service. If you need any further assistance or have any other concerns, feel free to reach out. We appreciate your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

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