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Genesis of Englewood powered by Benzel-Busch - Service Center
Englewood, NJ
505 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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505 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center
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August 10, 2024
Came in with a flat tire… took 6 hours to replace one tire though I subsequently learned that’s they also did a check up on the car. Everyone was wonderfully gracious tire though I subsequently learned that’s they also did a check up on the car. Everyone was wonderfully gracious More
by HMILLER417
Verified CustomerEmployees Worked With
Neysha Ortiz
August 09, 2024
It has been great working with John who provided constant updates all along the process updates all along the process More
by SHIVRAMGOPAL93
Employees Worked With
August 08, 2024
I was very impressed with the cleanliness of the showroom. I'm sure it's a lot more lively when there is an event or sale. I was welcomed and assisted quickly. The staff were very nice and pleasant showroom. I'm sure it's a lot more lively when there is an event or sale. I was welcomed and assisted quickly. The staff were very nice and pleasant. More
by TNMAC75
Employees Worked With
Neysha Ortiz
August 08, 2024
John stayed in touch with me throughout the whole process and kept me up to date on the job. Very professional and kept me up to date on the job. Very professional More
by BDEBONB
Employees Worked With
Other Employees :
Steve in pre owned vehicles was great, Neysha Ortiz, Matthew Paparazzo
August 06, 2024
Joh is just great. He processed my service needs very professionally and kept me informed of the progress. He was eager to listen and understand my need, and worked h He processed my service needs very professionally and kept me informed of the progress. He was eager to listen and understand my need, and worked hard to resolve the issue of my vehicle. I think he is the best. More
by S Choi
Employees Worked With
August 06, 2024
They took my car in without an appointment and resolved my issue while I waited. my issue while I waited. More
by David G
August 05, 2024
Waited much too long for my car after the service was completed. Much too long completed. Much too long More
by ANDRETRAVIESO
August 04, 2024
The waiting room was comfortable. Good service and communication, they told me when my car would be ready and it was. John did a very good job. Good service and communication, they told me when my car would be ready and it was. John did a very good job. More
by Marioandcookie
August 01, 2024
John is an excellent service representative. He kept me informed throughout the repair process and demonstrated a true commitment to ensuring my satisfaction with the repair which meant a lot t He kept me informed throughout the repair process and demonstrated a true commitment to ensuring my satisfaction with the repair which meant a lot to me. More
by Peds1
August 01, 2024
1) I'm very satisfied with the Customer Service I have received at Genesis of Englewood. But... 2) I'm not satisfied with the quality of work performed on this recent service visit. I brought the car received at Genesis of Englewood. But... 2) I'm not satisfied with the quality of work performed on this recent service visit. I brought the car in for warranty repair. 2nd time the smokey chrome trim had to replaced, it was also 'polished twice' by dealerships' (waste of time proccess) on this 2 year old Dealer Cert car. I paid a lot of money for this car. The quality issues I have experienced with the Genesis brand are the worst I have seen in any brand. This is counting the 35 some cars, SUV's and trucks I have owned in the past 53 years: Audi, BMW, Cadillac, Chevy, Chrysler, Dodge, Lincoln, MGB and Porsche. The front brakes were repaired 5 times in the 1st year of ownership. the The brakes pulse after they warm up on the highway. Chrome trim polished twice and replaced twice. These components are not 'rocket science. On this last visit the driver's door chrome trim was replaced however it sticks out on its leading edge adjacent compared to the passenger side. The inner door panel is not properly attached; its not hung flush on the top; I found a door panel securing component rolling around on the floor (not the cause of panel not being properly attached). And there is a deep scratch in the paint on the door at the leading edge of the chrome trim. And now there is a loud whistle (wind noise) coming from the driver's side window when you go over 40 mph. At this juncture I would never recommend buying a Genesis, especially since most dealers will not service this car! I just want Englewood to fix what they broke. Thank you. More
by CharlesG
Employees Worked With
