Genesis of Englewood powered by Benzel-Busch - Service Center

Their services is excellent so far. Great customer service and also service was done on time Great customer service and also service was done on time More

Came in for a recall notice and the staff was very friendly and helpful during my time there. friendly and helpful during my time there. More

John was the epitome of professionalism and was very happy with the experience. I’ll be back again when my car needs its next tune up. happy with the experience. I’ll be back again when my car needs its next tune up. More

Though it took longer than expected for the repair, Jason did a great job on keeping me informed of the status of my vehicle and offered me options to choose from. did a great job on keeping me informed of the status of my vehicle and offered me options to choose from. More

Planned for a loner. Told 45 min car will be ready. Next fuel pump recall needs to be addressed. 1:30 car done. 2:30 still no car my 45 min is now 3 hrs. Service agent ve Told 45 min car will be ready. Next fuel pump recall needs to be addressed. 1:30 car done. 2:30 still no car my 45 min is now 3 hrs. Service agent very nice but still. Sales men very nice. Lease up in Dec planned to lease a new Genesis. Love the car. Rethinking my car choice. Front people lovely. Something is wrong in service More

Very friendly , professional and efficient love their service easy to deal with and trustworthy excellent service easy to deal with and trustworthy excellent More

Jason kept me apprised of the progress of the repair. I loved the concierge delivery of my car to my house. I loved the concierge delivery of my car to my house. More

Of the 4 area Genesis dealers I have available to me in Northern New Jersey, I prefer the service department at Genesis of Englewood. Although at times it is not possible to connect or receive a prompt ca Northern New Jersey, I prefer the service department at Genesis of Englewood. Although at times it is not possible to connect or receive a prompt call-back from my service advisor, overall, the courtesy and attempts to accommodate my servicing needs seem to be more genuine than the other dealers Also, I have never had an issue that Englewood has not been able to resolve to my satisfaction. This is most important. They deserve my business. More

My car failed on a trip to Maine. The cause of the problem was the high pressure fuel pump, which was under a recall. Kelly McNichol the service manager kept me informed of the statu The cause of the problem was the high pressure fuel pump, which was under a recall. Kelly McNichol the service manager kept me informed of the status of the repair, and escalated it through Genesis. My car was out of service for over 2 weeks, but I believe that the dealership did the best they could under difficult circumstances. More