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Genesis of Englewood powered by Benzel-Busch - Service Center

Englewood, NJ

4.7
277 Reviews
Call Service Center (201) 567-1400

277 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center

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April 08, 2024

Good service, I had some trouble getting my car picked up. Overall service was a quick turn around More

by LOUISJETHRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're glad to hear that you received good service overall and that there was a quick turnaround for your vehicle. However, we apologize for any inconvenience you experienced in arranging for your car to be picked up. Your feedback is important to us, and we will take steps to improve our processes to ensure smoother coordination in the future. Warm Regards, Michael Hill mhill@benzelbusch.com

April 07, 2024

great service, good communication. they send you video, text message and also follow up with phone calls. overall excellent service from my end and experience with them. More

by RELIANCENYGROUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
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Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us! We're thrilled to hear that you had a great service experience and found our communication methods to be effective. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to help and are committed to providing you with excellent service every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

April 04, 2024

It was great service and great people. Having loaner car was so convenient and service got done perfect. More

by NAYEON624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
Report | Print
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your positive experience with us! We're delighted to hear that you received great service from our team and found our staff to be excellent. We understand the importance of convenience when it comes to servicing your vehicle, and we're glad that providing a loaner car made your experience more seamless. Warm Regards, Michael Hill mhill@benzelbusch.com

April 04, 2024

Knowledgeable, cordial and professional. An awesome service experience delivered by an extraordinary team. There was nothing more I could have asked for. More

by DALORO21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
Report | Print
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your kind words and for sharing your wonderful experience with us! We're thrilled to hear that our team provided you with knowledgeable, cordial, and professional service. Warm Regards, Michael Hill mhill@benzelbusch.com

April 03, 2024

Professional and caring service highly recommend looking forward to a great relationship with the dealership More

by Godschosen11561@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar, Neysha Ortiz
Report | Print
Apr 09, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you received professional and caring service during your visit to our dealership. Warm Regards, Michael Hill mhill@benzelbusch.com

March 28, 2024

The best experience I ever had with a car dealership. Would recommend it without reservation. More

by SAMUELNOD74
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar, Cristopher Almanzar
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March 25, 2024

I was totally impressed. It was my first time at this dealership after two years at a different Genesis venue...the contrast was extraordinary! I felt like a VIP More

by Raskollar1
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz, Neysha Ortiz
Report | Print
Mar 26, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you immensely for your glowing review! We're thrilled to hear about your exceptional experience at our dealership. Ensuring each customer feels like a VIP is our top priority, and we're delighted to have exceeded your expectations. Best Regards, Michael Hill mhill@benzelbusch.com

March 20, 2024

I `purchased my 2022 Genesis 80 at a different location, so this was my first time at the Englewood location. I came for my scheduled maintenance. I was totally impressed!! The showroom, the personnel, More

by Raskollar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Paparazzo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Mar 21, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you immensely for sharing your exceptional experience with us! We're delighted to hear that your first visit to our Englewood location for scheduled maintenance exceeded your expectations. We take immense pride in providing a truly luxurious experience for all our customers, from the showroom ambiance to the professionalism and friendliness of our personnel. Neysha is indeed a remarkable member of our team, and we're thrilled that she made you feel like a VIP with her warm welcome and personalized care. Warm Regards, Michael HIll mhill@benzelbusch.com

March 19, 2024

Positive 1st experience, informative and looking forward to returning to the facility. No thank you. More

by rfernandez28
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz, Neysha Ortiz
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Mar 21, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

We're thrilled to hear that your first experience with us was positive and informative! Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations during your visit. Warm Regards, Michael Hill mhill@benzelbusch.com

March 14, 2024

Excellent customer service in a clean, comfortable environment. Friendly staff explained everything. I'll be back More

by LFEIGEN1
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar, Cristopher Almanzar
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