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Genesis of Englewood powered by Benzel-Busch - Service Center

Englewood, NJ

4.7
277 Reviews

277 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center

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April 19, 2024

It was one of the most easiest servicing appointments. I have owned cars different cars but I am blown away by Genesis concierge service More

by jinay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
Apr 22, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're thrilled to hear that your servicing appointment with us was one of the easiest you've ever had. Warm Regards, Michael Hill mhill@benzelbusch.com

April 19, 2024

I brought my car in for service and Christopher Almanzar did an excellent job of informing me of the issues, the time involved, and providing a loaner on the spot due to the lengthy time needed for the serv More

by lawlucero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
Apr 22, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Christopher provided you with excellent service by keeping you informed about the issues, the expected time for service, and arranging a loaner vehicle promptly to accommodate the longer service duration. Warm Regards, Michael Hill mhill@benzelbusch.com

April 19, 2024

Brand new. Clean professional. Made me feel that really wanted to help me and please me More

by JKOZLOW0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
Apr 22, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! We're delighted to hear that your visit to our dealership left such a positive impression. Creating a clean and professional environment is important to us, and we're glad it contributed to your satisfaction. Warm Regards, Michael Hill mhill@benzelbusch.com

April 17, 2024

Very pleased with the professionalism of Ms Ortiz and pleased with the members of the service department More

by IRA5
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear that Ms. Ortiz and our service department team were able to provide you with the professionalism and service you deserve. Warm Regards, Michael Hill mhill@benzelbusch.com

April 17, 2024

Truly measures up to the expectations one has of a prestige dealership. Embodies the brand image that Genesis promotes and fosters. A distinct cut above the blended Hyundai/Genesis dealerships prevale More

by XFM284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
Apr 22, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that your experience at our dealership exceeded your expectations and truly reflected the prestige associated with the Genesis brand. Warm Regards, Michael Hill mhill@benzelbusch.com

April 16, 2024

Great customer service great staff took care of me right away highly recommend number 1 More

by allensabo74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your glowing review! We're thrilled to hear that you had a positive experience with our team and that we were able to provide you with excellent customer service. Warm Regards, Michael Hill mhill@benzelbusch.com

April 12, 2024

Great service, very efficient and professional. I would not hesitate to go back there again and recommend Genesis of Englewood. More

by PAULFKRUGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar, Neysha Ortiz
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your fantastic review! We're delighted to hear that you had a great experience with our service team. Providing efficient and professional service is what we strive for, and we're thrilled that we met your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

April 12, 2024

The entire experience, from scheduling the appointment to interacting with the valet staff, was exceptional. Every employee I encountered demonstrated the utmost professionalism and courtesy. Despite the fac More

by MIZSCOTT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your wonderful review! We're thrilled to hear that your entire experience with us, from scheduling your appointment to interacting with our valet staff, was exceptional. Providing top-notch service with professionalism and courtesy is what we aim for, and we're delighted that we could meet your expectations. Warm Regards, Michael Hill mhill@benzelbusch.com

April 12, 2024

The repair for my GV60's recall was completed in the estimated time. When I picked up the car, I mentioned an issue with the front plate's coming off in the car wash. The plate bracket had been installe More

by PESTEROWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience with us! It's our priority to ensure your vehicle is safe and up to standard. We apologize for the inconvenience with the front plate bracket, but we're glad our service technician was able to quickly address the issue for you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 10, 2024

Amazing location, beautiful showroom. Definately will return to get my vehicle serviced there. Great staff More

by rite one mpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
Apr 17, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We're thrilled to hear that you enjoyed your experience at our location and found our showroom beautiful. We're honored to have the opportunity to serve you, and we look forward to welcoming you back for your vehicle service needs. Warm Regards, Michael Hill mhill@benzelbusch.com

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