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Genesis of Englewood powered by Benzel-Busch - Service Center

Englewood, NJ

4.7
284 Reviews
Call Service Center (201) 567-1400

284 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center

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June 20, 2024

This was my first service at this location and was very satisfied ergo, they sent video update of the service rendered. Was hoping they would cleanup the engine cover a bit. More

by deaconreid1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback and for choosing us for your first service! We’re glad to hear that you were satisfied with the service and appreciated the video update. We apologize for the oversight regarding the engine cover and will make sure to address this in future services. Your feedback helps us improve, and we’re committed to ensuring every detail meets your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 19, 2024

Welcoming people ,they listen & taken care exactly what I told them .Best thing is close to my house More

by yashayusharshi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re glad to hear that you found our team welcoming and attentive to your needs. It’s great to know that our proximity to your home is a convenient feature for you. Your satisfaction is important to us, and we’re pleased that we could meet your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

June 19, 2024

I was treated with exceptional professionalism. in the past, I have used Genesis in Mahwah. you folks are much much better. John was fantastic and the valet service was also fantastic. I will be b More

by DJH30747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your fantastic feedback! We’re thrilled to hear that you experienced exceptional professionalism and that you found us to be a step above your previous service provider. We’re especially pleased to know that John and our valet service made a positive impression. Your satisfaction is our priority, and we look forward to serving you again for your next service. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

The experience was ok. The location is great. Nice people, wonderful service. Genesis for the road. More

by DANESHER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that you had a positive experience with our service and that you found our location convenient and our staff pleasant. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

He was Very kind, supportive , professional , while I was waiting in waiting area, he informed me what was going on More

by KIMSUE0807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind feedback! We’re pleased to hear that you found our team member to be kind, supportive, and professional during your visit. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

Welcoming, professional, good communicator and top service. The coffee matched the service received - out of this world. Would highly recommend. Thank you! More

by NAVYBLUEBADGE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your glowing review! We’re delighted to hear that you found our team welcoming, professional, and communicative, and that the service exceeded your expectations. We’re also thrilled that you enjoyed the coffee :) it’s great to know that every aspect of your visit contributed to an exceptional experience. Your recommendation means a lot to us. Warm regards, Michael Hill mhill@benzelbusch.com

June 18, 2024

Had a great experience in coming to service They gave me a loaner that I can continue my day of work and I switch it to my car once they finish working on it. More

by SHAY_ZVIBAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your positive experience! We’re thrilled to hear that you had a great visit and that our loaner vehicle service made your day more convenient. Warm regards, Michael Hill mhill@benzelbusch.com

June 15, 2024

Service at Genesis of Englewood powered by Benzel-Busch is great. They were able to take me in without advance booking of the appointment. More

by PRANAV JANGAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive feedback! We’re delighted to hear that you had a great experience! Your satisfaction is important to us, and we’re glad we were able to meet your needs promptly. If you require any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 15, 2024

My visit was outstanding from arrival to departure. all employees were Service Focused.Most impressive More

by RAYBALIATICO1739
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Report | Print
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your outstanding review! We’re thrilled to hear that your visit was exceptional from arrival to departure, and that you found all our employees to be service-focused. Your positive feedback is greatly appreciated, and we’re glad we made such a strong impression. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 14, 2024

The staff was incredibly professional and attentive, ensuring my vehicle was serviced promptly and thoroughly. The facility was clean and welcoming, and the entire process was smooth from start to finis More

by KOTIKOV PAVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
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Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re delighted to hear that our staff provided you with professional and attentive service, and that your vehicle was serviced promptly and thoroughly. It’s great to know that you found our facility clean and welcoming, and that the entire process was smooth from start to finish. Your satisfaction is our priority, and we’re thrilled that we met your expectations. Warm regards, Michael Hill mhill@benzelbusch.com

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