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Genesis of Englewood powered by Benzel-Busch - Service Center

Englewood, NJ

4.7
284 Reviews

284 Reviews of Genesis of Englewood powered by Benzel-Busch - Service Center

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July 24, 2024

Neysha was rude and dismissive when I asked questions about my service for the day. She was reluctant to look up and have any eye contact throughout our correspondence while she was fixated on her compu More

by TimHouston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly McNichol
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shiva, Neysha Ortiz
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for bringing this to our attention. I’m truly sorry to hear about your experience with Neysha. This is not the level of service we strive to provide. I’m glad to hear that management was able to assist you and improve your experience. Your feedback is invaluable, and we will address this situation with Neysha to ensure better customer service in the future. If you have any further concerns or need additional assistance, please don’t hesitate to reach out. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Thank you for your understanding. Warm regards, Michael Hill mhill@benzelbusch.com

July 23, 2024

Génesis of Englewood is my place to go for my car service anytime I need, they very helpful, efficient n accommodate you as soon as your vehicle needs service. Jennifer from service is very professional n so More

by CASSSANDRAMEZA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that Genesis of Englewood is your go-to place for car service and that you find our team helpful, efficient, and accommodating. We’re especially pleased that Jennifer’s professionalism and attentiveness made a positive impact on your experience. Your satisfaction is our priority, and we appreciate your recognition of her efforts. Warm regards, Michael Hill mhill@benzelbusch.com

July 23, 2024

had a problem, called the dealership, service called me back, came to the house. problem solved! More

by ARUBANO69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your experience! We’re glad to hear that our team was able to address the problem promptly and provide a solution right at your doorstep. Warm regards, Michael Hill mhill@benzelbusch.com

July 21, 2024

Great communication , and service, had a wonderful experience, John was very accommodating and made it a smooth experience More

by BERNIE1718
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with our communication and service. We’re especially pleased that John’s accommodating approach contributed to a smooth experience for you. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Warm regards, Michael Hill mhill@benzelbusch.com

July 20, 2024

This dealership never disappoint. Dedicated to their work. They were true to their words. They are very reliable More

by rich2pm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive feedback! We’re thrilled to hear that we consistently meet your expectations and that our dedication and reliability shine through. Warm regards, Michael Hill mhill@benzelbusch.com

July 19, 2024

Great dealership, bought my daughter’s car n she lives it. I usually go for oil change n maintenance n they provide a fantastic service More

by CASSSANDRAMEZA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neysha Ortiz
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your great review! We’re thrilled to hear that your daughter loves her new car and that you’ve consistently received fantastic service for your oil changes and maintenance. Warm regards, Michael Hill mhill@benzelbusch.com

July 04, 2024

From my first step in the door till delivery of my new GV70 and beyond I’ve been received excellent treatment regardless of how frivolous my questions or concerns were. I look forward to many years of the More

by LUPOINC
Recommend Dealer
Yes
Employees Worked With
Matthew Paparazzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clinton, Neil , Neysha Ortiz
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your kind words! We’re thrilled to hear that you received excellent treatment from the moment you walked in until the delivery of your new GV70. We’re glad that all your questions and concerns were addressed to your satisfaction, and we’re excited to continue providing you with top-notch service for many years to come. Warm regards, Michael Hill mhill@benzelbusch.com

July 02, 2024

I have not been to this dealership physically because they have been good with valet drop off and pickup for my vehicle service. Overall the service is exceedingly better than the service rendered from H More

by Ed Stamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your valuable feedback! We’re pleased to hear that you’ve had a positive experience with our valet drop-off and pickup service, and that our service has exceeded your previous experiences. Warm regards, Michael Hill mhill@benzelbusch.com

June 23, 2024

Wonderful service from start to finish. A bit far for me but I will return again and again- they were great!! More

by PREVHEALTH14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a great experience from start to finish, even if our location is a bit of a drive for you. We’re grateful for your willingness to return and look forward to serving you again. If you need any further assistance or have any questions, please don’t hesitate to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

June 22, 2024

Excellent service. I would recommend to anyone. Very kind staffs. Easy for making appointment. Ride was provided. After finish car was delivered to my office. More

by CTHOMASPARK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Skopetos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neysha Ortiz
Jul 30, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your excellent review! We’re delighted to hear that you had a positive experience with our service, and that our team’s kindness and the convenience of making an appointment met your expectations. It’s great to know that the ride service and car delivery to your office added to your satisfaction. Your recommendation means a lot to us. Warm regards, Michael Hill mhill@benzelbusch.com

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