Genesis of Englewood powered by Benzel-Busch - Service Center

Although I did not purchase my Genesis here, I have preferred to use Genesis of Englewood to service my vehicle. Check-in is valet-style and the service writers are located just inside the new car sho preferred to use Genesis of Englewood to service my vehicle. Check-in is valet-style and the service writers are located just inside the new car showroom entrance - not in the service department. There is virtually no waiting and the customer lounge is comfortable, offers hot beverages, TV, and the ability to browse a huge 10 car dedicated Genesis showroom. A unique feature of this dealership is the provided short video clip that shows my vehicle in rhe service bay and the mechanic narrates and explains what work has been performed. This is a great way to compare what I have requested against what was actually performed - and to feel confident that all the issues have been properly relayed to the technician. Also, the vehicle always is returned with an interior and exterior cleaning Two areas of improvement would be 1) to have a functioning voicemail system when the service concierge is not available to take my call (which is often the case - a rather unusual omission that has left me hanging after being directed to my adviser's extension but then there being no way to leave a brief message), and 2) increase availability of loaner vehicles. Overall, of three Genesis dealerships I have used for servicing my vehicle, the Englewiid dealership stands out as being the premium preference. More

Neil Fraser was very nice and responsive. He saved the car for us until we got rid of our rental. He saved the car for us until we got rid of our rental. More

Everyone was courteous, prompt and friendly. Jeff and Neil are both excellent salespeople and Matthew was also superb. Jeff and Neil are both excellent salespeople and Matthew was also superb. More

Excellent valet service . .very patient..thank you ..My Gv80 is up next ..I live close to New Brunswick Genesis but prefer Englewood service .very patient..thank you ..My Gv80 is up next ..I live close to New Brunswick Genesis but prefer Englewood service More

They came to my house delivered a loaner exactly the time they said. Twice in a row they said. Twice in a row More

Loaner car provided and the my time there was efficient. They helped diagnose the car and found the source of the noise I mentioned to them. The car was taken to car wash after the service. They helped diagnose the car and found the source of the noise I mentioned to them. The car was taken to car wash after the service. More

Came in for first service. Good, quick service. Nice dealership. In and out in projected time. Good, quick service. Nice dealership. In and out in projected time. More

Service was extremely good. Everybody who works there was extremely nice from the drivers to the technicians to the service desk. Everybody who works there was extremely nice from the drivers to the technicians to the service desk. More

My experience there was very positive and have had a great experience every time I’ve gone. great experience every time I’ve gone. More

Overall, I am a satisfied customer. I really liked the service and staff at Englewood Genesis. I really liked the service and staff at Englewood Genesis. More