Genesis of Englewood powered by Benzel-Busch - Service Center

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your kind words! We’re truly sorry to hear you’re moving away, but we’re honored to have had the opportunity to support you. If you ever find yourself back in the area, we’d be delighted to assist you again. Best of luck in Virginia, and if you need any help with your new dealership or have questions in the future, don’t hesitate to reach out. Safe travels! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re pleased to hear that you appreciated the fast service and the reminder we provided. We strive to make every aspect of your experience as smooth and efficient as possible. If you need any further assistance or have any questions, feel free to reach out. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your positive review! We’re delighted to hear that you received excellent customer service and that our team was both courteous and friendly. We’re glad the loaner vehicle was helpful during your repairs. If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that you’ve found Genesis of Englewood to be a true luxury dealership and that our entire team, including the cleaning staff, provided you with excellent service. We’re honored that you trust us with the service and repairs for your G80s and look forward to continuing to serve you in the future. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re delighted to hear that you enjoyed our showroom and that Neil Fraser provided you with excellent service. It’s wonderful to know that you’re thrilled with your 2025 Genesis! If you need any further assistance or have questions, feel free to reach out. Enjoy your new vehicle! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We’re glad to hear that you found our staff courteous and our service swift. We appreciate your comments about the lot size and cleanliness; we strive to maintain a clean and welcoming environment for our customers. Your feedback helps us improve, and we hope to provide an even better experience for you in the future. Thanks again for your review! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback! We apologize for the logistical hiccups you experienced due to the phone number issues. We’re glad to hear that, despite this, your overall experience was great. We’ll work on improving our processes to prevent similar issues in the future. If you need any further assistance, please don’t hesitate to reach out. Thanks again for your understanding and for sharing your thoughts! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service and that our team was helpful in answering your questions. We look forward to your next visit and are here to assist you with anything you need. Thanks again for your feedback! Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your feedback. We’re sorry to hear that the issue with the roof noise was not addressed to your satisfaction. It’s concerning that the noise was not replicated during the service, and we understand your frustration with the mileage discrepancy. We take these matters seriously and would like to resolve this for you. Please contact us directly so we can investigate further and ensure that the issue is properly addressed. Thank you for bringing this to our attention. Warm regards, Michael Hill mhill@benzelbusch.com

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your review! We’re delighted to hear that scheduling your service appointment was easy and that all of our employees provided exceptional service. It’s great to know that your car was completed within the promised time frame and is running great. We appreciate your feedback and look forward to assisting you again in the future! Warm regards, Michael Hill mhill@benzelbusch.com