Genesis of Englewood powered by Benzel-Busch - Service Center

Absolutely terrible with awful follow through. The appointment started off well and John was helpful The car took 3 hours instead of the 2 promised but I was ok with that. I asked to bring my seco The appointment started off well and John was helpful The car took 3 hours instead of the 2 promised but I was ok with that. I asked to bring my second vehicle back a month later and use their valet service where they pick the vehicle up, service it and return it. He wrote everything down and promised I was all set. A month later I call to confirm it and they had no record of it at all. They still said they would honor it and would call me back. There was no call back at all and nobody showed up to pick the car up as promised. Absolutely terrible customer service in every aspect. More

Well organized and very clear on expectations up front. Car was ready exactly on time Car was ready exactly on time More

Service Advisor John was very kind and great. He helped me 2times already and was very satisfied. He helped me 2times already and was very satisfied. More

Very good treatment by the staff, very clean and tidy the show and waiting room. Very satisfied. show and waiting room. Very satisfied. More

Great customer service. Informative and friendly. Service was speedy. Overall I was satisfied with my visit. Informative and friendly. Service was speedy. Overall I was satisfied with my visit. More

John was very professional and knowledgeable. He answered all of my questions and showed me additional information in writing. Overall, I felt very comfortable being In his care. He answered all of my questions and showed me additional information in writing. Overall, I felt very comfortable being In his care. More

Professional and timely - very impressed by the entire team. John at front kept me updated. team. John at front kept me updated. More

Gv80 complimentary oil change service was promptly done. They picked up and dropped off the vehicle. Overall very happy with their service. They picked up and dropped off the vehicle. Overall very happy with their service. More

Excellent service! !! Specially my service advisor John looking forward to my next service appt thank you !! Specially my service advisor John looking forward to my next service appt thank you More

Very friendly and comfortable environment. Figured out my car issue and got it resolved in a timely manner Figured out my car issue and got it resolved in a timely manner More