Genesis of Englewood powered by Benzel-Busch - Service Center

GENESIS of Englewood kept my car for two weeks while I was given a loaner. The work was finally completed but while at the dealership the car received a four inch scrape across two bodt panels. I was n was given a loaner. The work was finally completed but while at the dealership the car received a four inch scrape across two bodt panels. I was not told about it and photos had to be reviewed to confirm that I was telling the truth. I am awaiting notification of my body shop appointment for the dealer to repaint my bumper and whatever else is needed. This can happen, but the employee who did the damage was not honest for not reporting the large scrape and as far as the dealership is concerned, my service writer (nor NY other service employee) ever contacted me with any update throughout the entire two week period. As for contacting the dealership to speak to the service department advisor, he can never be reached and does not have a good track record of returning calls. In person, however, he is very friendly, but communicating with the Service Department is often a futile exercise. More

Prompt Respectful Performed all services as requested and additionally took care of additional requests without long drawn out conversations and additionally took care of additional requests without long drawn out conversations More

Very pleased with the service was glad they were able to get my Warranty part in and on and great having access to have had a longer vehicle during that time. This is now my service dealer of choice and def get my Warranty part in and on and great having access to have had a longer vehicle during that time. This is now my service dealer of choice and definitely recommend them. More

Very professional and kind in taking care of customers requests. Only not good experience is not to get response right away when I was expecting it. Tks requests. Only not good experience is not to get response right away when I was expecting it. Tks More

Ease of doing business and excellent service John was exceptional and went above and beyond to satisfy my needs exceptional and went above and beyond to satisfy my needs More

I really appreciate all the help you’ve given me . ...!? Your help really hit the spot… but why do you always make it so long ...!? Your help really hit the spot… but why do you always make it so long More

Very pleasant service advisor. All the car needed was an oil change but I was told the vehicle was given a thorough evaluation with no addition services needed. This is entirely All the car needed was an oil change but I was told the vehicle was given a thorough evaluation with no addition services needed. This is entirely new experiance for me as every time I bring my Porsche in for an oil change the dealer I use comes up with $5000 in additional services that I know I dont need. More

It was pleasant. Even when my service writer was busy, another service writer took over and helped me out, so I didn't have to wait to start the service on my vehicle Even when my service writer was busy, another service writer took over and helped me out, so I didn't have to wait to start the service on my vehicle. The service writer also informed me of a few different restaurants where I could get breakfast in the area when I asked! Overall, it was a very pleasant experience! More

Jason went above and beyond in contacting my warranty company I will definitely be coming back company I will definitely be coming back More

Kelly & Jason were excellent in helping me through out the time my car was being repaired. the time my car was being repaired. More