Genesis of Englewood powered by Benzel-Busch - Service Center

I have been using Genesis of Englewood as my preferred service center for almost a year and a half. I had been quite satisfied with their overall service and customer support However, I am currently in service center for almost a year and a half. I had been quite satisfied with their overall service and customer support However, I am currently in the middle of a 3 week wait for some simple EV plug terminal covers that had been removed by the EV hose handle when I recently quick charged my GV60. I could not get through to service (which is often the case). So I drove almost a half hour to the dealership and asked for them to check whether my situation requires immediate remedy. They found one plus cap and I installed it temporarily as they found a service bulletin on my problem and proceeded to order a new set of plug tips. Having heard nothing in two weeks, I called and spoke to the parts department. They said that they would get right back to me with the status of my parts order. They never did. So three days ago I noticed an airbag warning light constantly out on my dash. BI called Genesis Concierge to request a service date for my car to be picked up and a loaner to be left with me. I have as told that I would receive a call this morning from the dealership to arrange the current servicing it is now mid-afternoon and I have heard nothing yet from the dealer. So I am d iving around with a problem with my airbag system and a missing high voltage lead tip in my EV charger socket. I do not understand what is happening but maybe there has been a change at the dealership - a change for the worse. Courtesy and keeping a promise is all that I ask of a dealership. When this Baselibeblevel of service becomes a burden to keep as well as to expect, it may be time to move on to another dealer - some of which I have already tried and found to provide less than a luxury level of customer service. More

Berk was a pleasure to work with even though I bought an offbrand vehicle from Genesis. They made me feel very special. Definitely would do business with them in the future. offbrand vehicle from Genesis. They made me feel very special. Definitely would do business with them in the future. More

You need better communication between service and representatives. Also tracking status of services needs to be better. representatives. Also tracking status of services needs to be better. More

Great service and extremely helpful staff would definitely use the dealership again for any service. definitely use the dealership again for any service. More

Excellent turn around time; staff are all excellent at coordinating communications. Appreciate the valet service coordinating communications. Appreciate the valet service More

Good service friendly staff and easy purchase. Will be using again. Had no hidden fees or extras Will be using again. Had no hidden fees or extras More

Jason was awesome. ! Best service rep I have ever dealt with Give the man a raise ! Best service rep I have ever dealt with Give the man a raise More

Pleasure to work with Jason, took care of all my repair needs with no hesitation. needs with no hesitation. More

I was very disappointed with your additional repair list (approx. $1,200) following recall work that dealership was well-paid by manufacturer. This is one major reason that dealerships are not respected.o (approx. $1,200) following recall work that dealership was well-paid by manufacturer. This is one major reason that dealerships are not respected.o More

been too a lot of dealership but none can compare with Englewood n.j.and why ?Kelly has never let me down when it comes to the repair. Of my car .her knowledge of is second to none Englewood n.j.and why ?Kelly has never let me down when it comes to the repair. Of my car .her knowledge of is second to none More